Rating & Review Keseluruhan Sunset Mountain Inn and Spa

Lovely little appartment / room within easy walking distance of the centre of Canmore. Facilities a little dated but everything we needed.

Fantastic apartment. Totally felt like home. The view was amazing and a great way to wake up each morning. Thank you

Furniture in the room was pretty old. Room was not updated in a while. Not a terrible place to stay. Didn't used any of the facilities. It worked for us. We of course got the room across the hall from the ice and vending machine. Basically outside the door. However, since the weather was not warm, nobody used the ice machine during our stay.

Staff were excellent but the standard of the accommodation was not what was expected. Tv in the lounge not working, some lights not working and the door between the bedroom and kitchen area would not close properly

We had a pretty solid experience. The rooms were nice and the breakfast was decent. We had a major power outage during our stay and got moved from one hotel to another after booking months in advance. We also had some considerations with our shower.

Nice room. Lots of rules. Sign not lit so difficult to find. Reception was sweet to wait for us

We found the pillows a bit hard

Was great!

Friendly and helpful staff. They were able to answer my questions prior to arrival. Room was clean. We got upgraded to a larger room with a mountain view which was fantastic. Hallways under renovations but we didn’t notice any construction noise during our stay

Staff friendly. Cozy two bedroom with kitchenette

Two days before our trip the property we booked and paid for notified us that we were being relocated to a sister property to accommodate other guests. We had to pay for it in full, and if we cancelled we would not get our money back, but yet they can bounce us to a Super 8 caliber location without compensation or upgrade. The whole industry has become self serving and could care less about their clients. The people at the site were excellent but that does not make up for the way we were treated without recourse. Needless to say, getting treated like this two days before our vacation started did have a negative effect on the whole week. Travel is becoming less desirable.

Great time here! The front desk team was super accommodating and helpful. The rooms was super clean and nice - we even got upgraded to a condo suite! Thanks!

My family stayed at Sunset Mountain Inn and spa for 4 nights. The staff (Jackie and Ruth) were so welcoming and amazing. Our place was clean with all the amenities we needed. Pool and hot tub was a hit after a long day of walking. Views from our balcony was stunning. Bed was comfortable. My only concern was my bedroom curtains were not blackout so at 5:30am sunrise, brightness woke me up. I would definitely go back here and recommend it. You wont regret it.

The resort was very nice . It was very clean , even with the renovation going on. The staff is very polite.

Walking distance to everything

Since I was there with my children, the pool was obviously our most favorite part of this facility. We had a junior room and it was the perfect layout for us but I wish we brought our slippers as the hardwood and tile were quite cold. Unfortunately I can confirm that there is the strange smell that other reviewers have mentioned, so that always makes you think it isn't clean but our room was very clean.

We paid for a room for a family and they complained about many aspects of the hotel being dissatisfactory and not well kept. This was to the point where we had two nights booked for them and we had to book them a different hotel entirely the second night.

Our code to the room wasn’t set right off the bat. Issues with the code for the parkade. Wasn’t advised the pool was in another building so that would have made me try to change buildings for easier access. Room was very clean and well stocked and it was the nicest and most spacious hotel bathroom I’ve ever used.

The noise level in this building was unacceptable. In the binder in the room the first page is dedicated to the noise bylaw as this has been a problem at this resort. True enough, the walls are not sound proof and the amount of banging and scraping coming from the floor above kept us up and woke us early. The temperature in the room was very warm - too warm to sleep. We turned off the thermostat within a couple of hours of checking in, opened the window and it was still stifling in the room. There were good things about the place: Cleanliness was quite good. The front desk staff were friendly and hospitable; albeit I disliked being called 'sweetheart' with every interaction. They were helpful and pleasant. The pool was quite large with a waterslide which was quite crowded. To be expected as we stayed on a weekend over the Christmas holidays. Regardless, the pool and hot tub areas were quite nice. It was great to have heated, free, underground parking. This place is not listed as a time share but that is exactly what it is. Housekeeping is not daily unless you pay for it. That was unclear to me when I booked this place and likely would have booked somewhere else had I known this in advance. A few other minor inconveniences like several electrical outlets and wall light switches not working in addition to the things mentioned above is what essentially makes me give this place an overall 2/5.

Loved the location and the small but super cozy suite. Pool was a short walk across the parking lot, which we didn’t find an inconvenience at all. Would stay here again.