Rating & Review Keseluruhan Hotelito Azul

Restaurant staff were great hotel needs some simple maintenance and upkeep

No check in. We arrived at 9pm and got shown through the staff entrance and told to checkin the following day. Room, very basic, no hair dryer, no kettle. Balcony did not lock. Breakfast great first day, mediocre from then on. Considering the price you’d think breakfast was included … no… you’re looking at £20pp for an average breakfast. Nobody at hotel due to awful seaweed in Tulum we suspect? However meant the hotel is running on Skelton staff. Nobody wants to help you… you enjoy a drink at the roof top and are told to sign three flights of stairs down… they won’t bring the bill to you. Everywhere looks tired, very disappointing

I had a wonderful stay at Hotelito Azul! The staff were warm, welcoming, and always ready to help with anything I needed, which made my experience even more special. I want to give a special shoutout to Griselda from housekeeping, she was absolutely amazing! So kind, attentive, and always made sure everything was spotless and comfortable during my stay. You can really tell she cares about her work and about the guests. I’d definitely recommend Hotelito Azul to anyone looking for a relaxing and well-cared-for getaway. Thank you to everyone there for making my stay so lovely!

Spectacular place to rest, Hugo was our host and his kindness is unmatched by any other place.

Spectacular place to rest, Hugo was our host and his kindness is unmatched by any other place.

Desde la llegada el mejor trato. Hugo en recepción excelente anfitrión, me hizo un upgrade en la habitación. Los meseros excelente servicio, Rodrigo el mejor. La calidad y sabor de los alimentos 10/10 y las habitaciones hermosas. Todo tal cual como las fotografías. La playa limpia. Todo EXCELENTE

Todo excelente! El trato de Hugo en recepción; de Rodrigo y los demás meseros todo de 10. La calidad de los alimentos también. Las habitaciones super lindas y cómodas

El hotel se ve que podría estar súper increíble. Le falta mantenimiento a las áreas de las albercas. Y los precios de los restaurantes son una burla. Un desayuno de dos adultos y una niña fueron casi tres mil pesos. Lo demás muy bien. El personal muy amable.

Lovely property. Wait staff very courteous. Hostess seemed a bit preoccupied. The outdoor furniture needs love.

If you’re looking for the quiet of Tulum this is your hotel!! The peaceful atmosphere feeling like your on a secluded beach, incredible plantings, greenery on the premises it truly makes you feel like your on vacation! If you’re looking for a very laid back property this is the place. Food in both restaurants is fresh, and delicious, the staff is amazing (especially Karen at Olivia’s and Cayay on the beach. Try to request second floor rooms facing the beach or gardens it’s a real feeling of being in the treetops!

We had an incredible time at Hotelito Azul. Everything was perfect, from the hotel to the staff. We were welcomed with a delicious green smoothie from Olivia’s (we kept coming back for more!). The ambiance is perfect for a relaxing, soul soothing vacation. Our oceanfront room had beautiful sunrise views we will always remember. The Agave restaurant, beachfront, served the best rib eye tacos! And a special thanks to the staff for being so attentive, helpful, and making us feel right at home.

Great place

Fyi…Think beach attire as the property’s exterior is all sand. Quality leather footwear may get ruined but overall the property is great.

Súper buen servicio y locación

Lovely staff and an authentic atmosphere, but the hotel needs restoration & more staff. It’s overpriced for the current state. To find a good place to eat or entertain be ready to walk 1.5–2 km along a dusty, overcrowded, and unpleasant road. At half the price, it might be acceptable — but not as it is now.

Tulum is beautiful and this property was no exception. Given the many wonderful options thus top tier customer service is a must as an opposed to a sometimes to deserve a high rating. I was in an ocean front suite. This came at a premium it was wonderful…except…the one side was where the restaurant is. Literally one of your windows looks directly in there. It was thus not quiet. The onsite restaurant staff were wonderful. The hotel staff was not. I got there slightly earlier than check in and they first said my room was not ready and when the bathroom they offered me to get ready was apparently not available for an hour for cleaning, miraculously my room was ready. Note that the hotel likely has room for over 50 and there were about 5 guests so why they couldn’t have a room ready was already odd. I asked for help getting a taxi and was quoted a ridiculous price and they weren’t willing to try to assist in getting a better price but instead told me I could try myself by walking the road. I was a female travelling alone. I was easily able to get a better deal which begs the question why weren’t they. Check out was equally frustrating by being advised late in the evening before my early flight when one of the restaurants was closed already I had to pay for each of the restaurants IN THE HOTEL separately and it may take awhile. Made my last moments rushed and stressful. This property wasn’t for me but I think a younger crowd would enjoy it as it’s cool with its rooftop pool.

Great

From the moment we arrived at Hotelito Azul, it was clear this place was something special. Nestled along the pristine beaches. The architecture is modern yet respects the local culture, with open-air spaces, thatched roofs, and wooden accents that create an organic and tranquil vibe. The staff is absolutely incredible—genuinely warm, attentive, and eager to ensure that your stay is nothing short of perfect. Check-in was smooth, and we were greeted with refreshing drinks and a welcome smile. Every request was met with enthusiasm, whether it was for a recommendation or extra towels for the beach Hugo was very professional and sweet. Our room was a sanctuary—spacious, impeccably clean by Griselda she is literally the best, she filled with all the comforts you’d expect from a five-star resort. The views of the turquoise ocean from our private terrace were breathtaking. The room featured a comfortable king-sized bed, luxurious linens, and an outdoor shower that added an exotic touch. The resort’s amenities are top-notch. We loved lounging by the infinity pool, enjoying the breathtaking views of the Caribbean. The on-site restaurant serves some of the best food we’ve had in Tulum. Fresh, flavorful, and with an emphasis on local ingredients, every meal felt like a culinary adventure. What really sets this hotel apart, though, is its connection to nature. The beach is serene and uncrowded, perfect for long walks or watching the sunrise.

Fantastic experience, helpful and great staff. Delicious food, clean rooms with beautiful views. 10/10. Quiet and relaxing area, no construction in the area or late night parties.

Excente servicios y atención