Rating & Review Keseluruhan Sheraton Grand Chennai Resort & Spa

Service beyond expectations, friendly welcoming and helpful

Reserved 2 queen bedroom, got two twin beds. Tad uncomfortable. Front desk was extremely difficult to communicate with. WiFi was not easy either. Needed two levels of help which front desk was unable to grasp. We loved our stay there 6 months ago. This time, was no picnic and not as relaxing. The food and service at restaurants were excellent.

Excellent service. The ambience was great. The shine spa was amazing

The stay was very good. The ambience was perfect. A special shoutout to Chef Ravi and Shradha for taking care of all our small needs and requests. We will definitely revisit the resort again in future.

Good to stay with family

This was our first time in India! Couldn’t have picked a better place to stay. Everyone was friendly and accommodating and checked in on us regularly. They even helped us coordinate with the airport when our baggage was lost! The room was bright and airy and clean! They provided ample water in the room and replenished it each day! We visited the restaurant several times and it was delicious every time. The spa was relaxing and lovely, we got massages.if we needed a taxi they helped us get one, even from the airport to the hotel when we first arrived via e-mail! Overall they made us feel very welcome in a new place! Thank you, Malika & Nithin for all of your help throughout our stay!

Sheraton stay was lovely and special for a lot of reasons!! Although the beachfront rooms are not a thing here, kids would love this property - it has a gorgeous lawn for kids to play and nice outdoor play area! My 4 year old and 1 year old had lots of fun here. Staff went above and beyond to make sure we are comfortable all the time. Food was delicious as well. I would definitely recommend this property for families especially with toddlers / younger kids.

My family was happy with the hospitality!

Very nice staff members, great food in restaurants, comfortable bet, quiet location. The hotel fails in the following: -concierge services : no excursion activity offered , no Options what to do in the area. Only way to do something is through hotel cabs, min charge around 45€ for that. - lack Of hygiene by waiting stuff. They touch your glasses, Plates , no gloves used. - bathroom full of limescale , doesn’t feel cleaned. I know water is hard here, but still. Stains on most furniture and even on bed linen

Love the beach access; good food at C-Salt, which is by the beach; Overall great property for family traveling with kids.

If not about the connect to the beach and tons of greenery, its not worth the cost. Food served has to be changed as I was served too salty food, tea kettle was smelling very bad, attention to details in washroom were missing. Again with the amount of fee what is charge, its a disappointment.

Amazing stay. Beautiful property and grounds.

Very satisfying

Beautiful setup

Was double charged by the property.

The staff were the most awesome I have seen. Every one of them. So polite. Eager to serve.

The resort is a large property with beach access and they have a lot of greenery (esp. Frangipani trees) which make it look gorgeous. We got a seaview room with a fantastic view overlooking the pool. It's a great retreat if all u want to do is hangout with family and lounge around the pool or beach. The service was really fantastic! From the restaurants to the front desk to house keeping, to the musician...Akshay, Neeraj, Arif, Kshtij, Maria, Imran, Subash, (I could go on!), made sure we felt very comfortable and that made our stay all there all the more special! Would def recommend and I would go back the next time I'm in India.

There was a big event happening so our cottage was so noisy that we had to switch from our cottage which we paid a fortune to a tiny room. Very dissatisfied. Why do they take reservations when they expect loud music all through the day and night?

Excellent location and beautiful grounds! Service at the buffet breakfast was exemplary. Service at the C-Salt restaurant as well as pool bar left something to be desired, especially on the weekend. The manager and staff were open to hearing feedback. The rooms were clean, well furnished and room service was fabulous. I’d definitely stay here again.

- They say they have sauna and steam room - There is no sauna at all - Steam room is available ONLY with a massage appointment. - After complaining loudly they did provide the steam room "complimentary" - I deliberately look for resorts with these as it is one of my main activities every day. - I was totally fooled by this fraudulent behavior. - They gave me a garden room instead of the sea view room I had booked. - They tried to pass it as "an upgrade" - I don't understand how it was an upgrade as I wanted a sea view and there was no sea view - Then once again after complaining they shifted me to a room with a sea view which was mostly obstructed.