The staff was helpful and quickly helped me get a new room when the first room was musty, and I had no further problems with smells. (Taiwan is humid and mustiness happens.) I found the mattress uncomfortable and too firm, even by typical Taiwan hotel standards. Side sleepers may have problems with pressure points and stiffness. A Christian bible prominently placed at the bedside was too in the face. Any religious material (preferably including info on Eastern and local religious traditions) should be moved to a place where guests can pull it out if interested.