Rating & Review Keseluruhan Hotel Nia, Autograph Collection

Overall 10 out of 10

Great place

Arrived at 530pm for our 1 night stay and room was not ready. Waiting around for an hour (630pm) before being told it would be another hour. Changed for dinner for my husbands graduation in the lobby bathroom (we had come directly from the airport). Came back at 9pm and were given a room. Told that we would be reimbursed via Bonvoy points. That has NOT happened. We left at 7am next morning.

We had a decent stay at this hotel. The rooms are good and well maintained. Housekeeping had to be requested one day. It is in a part of Menlo Park that is fairly isolated and nothing around. You have to get in car to get anywhere for food/park/stroll etc. The restaurant was good (had only breakfast) but seemed understaffed. All staff were always very courteous. I will definitely stay here again understanding its limitations.

Pool area was the best.

So fun. Great property. Longer was amazing and singer was great!

The property is attractive, well-maintained, and interesting and it’s decoration. The restaurant food was quite good. It was easily accessible to all our activities in Menlo Park and Palo Alto.

Super nice facility and everybody was friendly. However, they are VASTLY understaffed. When we checked in there was only one person at the front desk with over 12 clients waiting to check in. Food was great, but again, they only had ONE waiter for the entire dining room. If they can fix the staffing issues they will be in good shape

This is an average hotel. Nothing special.

The hotel itself is excellent. Very clean, nice and friendly staff. The atmosphere and room feels very posh and enjoyable. The only reason I would say the room was good vs. excellent is the balcony is very underwhelming. There is two of us and one chair in a small corner that overlooks construction to the back and a freeway with Stanford Children's Health on the other side. Not much appeal in that.

Lovely staff and hotel. Will definitely be my go to when I stay in SF.

Great service

Nice clean hotel. Front desk staff and valet was very friendly.

Great place to stay.

I would definitely book there again.

Love , love, love this hotel !! Worth the price ❤️

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Fabulous hotel..food, service, grounds, and room..excellent

beautiful hotel and excellent amenities

Staff was super attentive and helpful. Very clean rooms and great accommodation and amenities onsite.