Hannah
dengan Pasangan
8,0
/10
Diulas 13 minggu lalu
Expedia Group verified review
Overall this hotel was lovely and a wonderful location.
Positives
The staff were very friendly and accommodating. We stayed in a pet friendly garden suite which was ideal, the hotel food was fabulous and the spa was clean with a lovely pool, steam and sauna rooms.
We did have a leak in our bathroom coming from upstairs which wasn't fixed and also there was some noise coming from upstairs. Housekeeping only came once in three days and didn't fully clean, I did mention this on the last day but apparently they had tried to access when my husband was in the shower so didn't hear them.
Negatives
By the time I had realised housekeeping had finished for the day so the room didn't get cleaned. A member of the team did change towels etc though, however fo a luxury hotel I would expect full daily cleaning.
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