rooftop restaurant was delightful bed was very soft and the pillows were soft and collapsable, which I didn't care for. Great view of the city. Cannot rave enough about the staff we interacted with and their attention to detail. It seemed the hotel was short staffed, but those who were there rose to the challenge to make sure excellent customer service was provided.

Great stay will book again

i liked the location

Great location!

Hotel was very clean

Parking was in city so a normal for uptown. But the breakfast was gross. Frozen sandwiches n eggs only. Needs more meat n fresh fruit

Breakfast was not great but OK. Area is a little more vagrant than expected. Staff are nice but not always at the desk.

Room were scheduled to be cleaned every other day and my room was cleaned only once during my stay. My family and I also had to t all the front desk to order toilet paper. I’ve never had such an experience. Last, I asked management to call me about the issues and NO ONE has made an attempt to call me since I checked out on July 16th.

Love the property , and the roof top was good. Dj could have been better with music selection. 80s n 90s music not 1950s music.

Great service

Your entire staff was great. Check in was flawless and Brian provided exceptional concierge service and is truly an asset to your company.

The room was as expected. It was clean and had a nice view of the downtown area. It had a kitchen with dishes, a coffe machine and a refridgerator. There was a brand new scrub daddy, some dish soap and one pod for the dishwasher which I did not expect. I would definitwly stay here again, especially if it was for multiple days at a time.

We had a quick weekend away as a couple and enjoyed the Residence Inn Charlotte City Center greatly! It was in the perfect location, clean and comfortable, and easy to navigate (for a in-city hotel). The room was very spacious and well equipped with beautiful views. But for us it was the staff that set this place apart. Our pre-registration requests were honored without having to bring them up again. They were always helpful with answers to questions, greeting us, and smiling. Even when we returned to the room late on July 4 and found leak in the ceiling, the staff moved us within 10 minutes of phoning apologetically to an upgraded room. When we return to CLT we will seek out this property again.

Great downtown location that made it easy to walk as needed (or take the train)

Overall, this was a great experience. The staff was very helpful with the visit. I plan on staying here again soon.

Loved it!

Great view of the city. Rooftop view is phenomenal. Food and drinks were great on the rooftop. Rooms are spacious and clean.

Very slow elevator. Super loud outside at 5:30 in the morning. Lasted over 20 minutes. Front desk said it was probably garbage truck and there was nothing they could do.

Great stay. Very clean and quiet. Staff was very helpful.

Very good