Absolute lovely hotel. Food, drinks and room were exceptional. Looking forward to a return visit

The elegance and the food were top notch.

Lovely hotel, helpful staff

The team was very welcoming and courteous. Our room was clean and cozy.

The room was spotless, and ALL the staff were kind and helpful. Would definitely stay there again.

yes, all the staff were helpful and made our stay and our evening meal outstanding.

Hot water to room 110 was very slow to arrive, and it would not last for duration of a short shower.

Wonderful room

The Hotel is located in a very nice area but the rooms could use some updating. It smells old and the rooms are very small.

Hotel is positioned well to be relatively quiet from road noise, but close enough to NOTL shops, cafes, restaurants, etc. Position of my room adjacent to creaky stairs, which didn't lend to the best night sleep. View from window was directly into a skip. Shower barely reached warm water.

Excellent room. All rooms different. Bed was excellent. Had a great night in Charles Hotel & I would go back

The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.

It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.

The main attraction for this hotel is its location right down the shopping street.

My only complaint was no hot water at the sink. It was too late at night for me to go to the front desk. I was reluctant to use the shower for that reason. Otherwise I like staying there when I go to the Shaw Festival.

The Hotel is quaint and charming, a very comfortable and cozy environment with multiple lovely verandas on which to sit and enjoy the surrounding gardens and interior spots to tuck in and enjoy a beautiful meal or a cocktail. Thoroughly enjoyable.

Beautiful older property, well maintained. Nice staff. We enjoyed our stay

Our favourite place in NOTL

Our room was spacious and well appointed; the bed was very comfortable. The shower was beautiful and I appreciated the heated floor.

Our stay was very nice even though the battery for the smoke alarm went off in the middle of the night. We were moved to a different room for the night, and the hotel comped our breakfast the next morning.