Worst hotel ever stayed in my life. Look checkin was told “your toilet is out of order”, and explanation was that “as you’ve ordered a basic room that’s why”. This is not my problem at all as the paying client. Also there was blood on douvet, asked for a new one.. nothing was done. To top it off the guy checking us in saying “you forgot to fill out the check in form, when it was him who forgot to hand us any form to fill in, in the first place. Unbelievable disgust.

Det var virkelig ikke særlig godt og levede ikke op til forventningerne. Der var ikke bad og toilet på værelset, det lå en trappe op for sig selv. Vandet og selve badeværelset var is koldt og toilettet kunne ikke skylle ud og var ved at rasle fra hinanden når man satte sig. Sengen på værelset var fjedre du lå på som stak op i ryggen, helt forfærdeligt

Great location. But the Berkeley is more of a hostel than a hotel. The room was dilapidated, pretty much everything was very old, peeling and stained. From bathroom, to door locks, to mattress. They seriously need to invest in some renovation. Staff was polite but then again, I never tested it them with a challenging situation as my room was pre-paid so all they had to do was give me the key. Will never stay again

La habitación estaba sucia. La moqueta tenía polvo.

The hygiene is terrible. The room doesn’t heat up. The only good thing about this hotel is its location.

Absolutely horrible I do not recommend at all traumatised from my booking I didn’t even stay the night because of how bad it was. Do not book!

Awful dump . Dreadful. Worst hotel i have been it. Homeless hostel is best description . Horrible room torn curtains moldew shower . No daily clean .

Location was great near all the shops on baker street and lot of food options. The hotel mattress was stained had a hole in it and a cigarette burn. The bathroom needed a good deep clean. For the location and price we dealt with it for the 3 nights, we flipped the mattress to a cleaner side. You need to pay for tea and coffee making facilities (£5 I think) and for room cleaning it was £10, and no WiFi.

I was only staying one night and arrive late and left reasonably early so (I thought) I wasn’t that bothered. I just wanted somewhere cheap but literally what a hole. Disgusting floors, bedding, bathroom, damp smelling room. Below one star. Arguably was super cheap and super well located but I can’t figure out why you wouldn’t renovate this place in charge 2.5 X per room.

This building is in serious disrepair and needs to be completely gutted and rebuilt. The mould/mildew smell was so overwhelming I had to keep the window open and from a health perspective this isn’t good. Staff were lovely and must have a hard time dealing with complaints so I feel for them. My advice is do not stay here

Lovely staff, requests not honoured and toom filthy. Have written to mamagement and no response

Good: well-located (3 min walk to Marble Arch station), friendly staff Bad: filthy, mouldy room and bathroom, noxious smelling, no wifi, no amenities, uncomfortable bed

The location is perfect and with the price we paid we knew we our expectations had to be realistic. However the building is requiring a revamp and the smell of mould was troublesome in the bathroom. The staff were helpful in creating a solution. I was surprised to see no matress protecter on the bed and only a small duvet on a double bed but the room was hot so it wasnt required anyway. There is no lift so be aware of needing to walk flights of stairs if you have heavy luggage. The tread is very narrow as is normal in london so perhaps the plastic covering over the carpet on the staircase might be to provide grip and prevent injury. This place could be amazing due to its top location if a refurbishment was done, it is worrying to see damaged ceilings and walls and significant sloping floors.

Room was very dirty and old.

Don't stay here. Ever. The place is a dive, and the staff incompetent. Worse still they tried to charge me to leave my bags there while they made up the room!

Dirty bathroom. Flicking light. No plug in sink.

Aviod this hotel at all costs. May be low cost for London £115 but its not worth the money Mould in the shower Bare MDF on the floor where the wood finsh has come off. Rotten wood on door frames Leaking toilet, leaking on to the bathroom floor, hense the smell of urine No windows (in my basement room) No A/C No Fan Squicking metal bed frames Poor Mattress

I do not often give reviews, but I think on this occasion it is necessary; I stay on lots of hotels with my work across London, but this must be the worst in every way I have encountered. I checked in and was on my way up 2 flights of stairs with my case when the lady shouts me back as the room was not available !!! off I went to the family room in the basement, the room was like a prison, metal beds, bars on the windows, seen better days, nowhere to hang clothes, no tea or coffee making facilities, bathroom not nice, didn’t dare get in the shower; within around 15 minutes I hear banging outside my door, as I open the door I fall over lots of toilet rolls packages, as I look up there is this lady throwing down another large set of toilet rolls down the stairs just missing me, crazy and unsafe. At 8.30 this lady knock, knock, knocking on my door,, emergency she shouts, hence I open the door and she informs me she needs the quilt and pillow off the spare bed for the room next door, I tell her to wait, I will get it ,,,when she barges in my room, uninvited, she is very lucky I did not throw her out, unbelievable, no manners, no respect. Stay here at your own peril, I will not be going near this place every again.

It is what it is - the whole area needs tarted up.

Didn't like it tv broken not worth the money