Bad example for a hotel

What an amazing place to stay

Excelente service

枕が加齢臭の匂いが気になりました あとは快適に宿泊できました。

Very spacy. Bad side no pool. Beach is far away not walking distance. Great place to stay if your doin a concert and need a place to stay the night to avoid a dui. Definitely will stay again.

Perfect set up for the loner.

Last minute booking so was happy to get in, but WIFI was very spotty and requested supplies not provided.

I booked a family suite but was given a standard room instead.

unfriendly staff, dirty and smelly room, just go and look for another place

Cadre sympathique! Avons passé une bonne semaine mais il est dommage que le net n'était pas gratuit dans la chambre!Je recommande cet hotel aux voyageurs qui y vont pour du shopping seulement..Dans l'ensemble nous n'étions pas trop loin des activitées nocturnes que nous offre Waikiki!!Le parking par contre un peu étroit pour un van a 7places mais le prix était abordable!!

LA ATENCION ES BUENA, PERO LA HABITACION TIENE MUEBLE VIEJOS, COCINAS VIEJA DE MAL ASPECTO

At first I was upset that the room was not what expected. Later, I decided not to let my initial disappointment ruin my vacation, so I never pursued my complaints. So I don't know how helpful they would have been (the hotel was booked so I don't think they could have given us a different room). Positives: front desk was friendly, as were the neighbors! Got towel service when needed. No cockroaches (huge plus in Hawaii). Negatives: The room we got was not the one we reserved. We reserved the refurbished Studio Suite that looked really cute in the pictures. When we checked in, we were "upgraded" to a One-Bedroom place, which was old-looking and had two twin beds in the main room with a queen bed in a separate bedroom. I didn't appreciate the separate bedroom because it was less cozy than a studio, and the TV was out in the main room instead of in the bedroom. There were no shades over the windows (the window liners were sort of see-through). Their paid parking is ridiculous, we used it the first night but found better free parking all the other nights. Lots of things were broken or missing that would have been easy to fix to make the place nicer-- closet door was hanging on by one hinge, dresser leg was broken, broken coffee pot, no DVD player, Queen bed and pillows were really stiff. Hotel was cheap and close to the main strip of Waikiki- we got what we paid for! Had a great time with no regrets, but would definitely pay $3 more to try their competitor next time.

By far one of the worst hotels I have every booked, and I stay in hotels more than 60 nights a year. First off this isn't exactly a hotel, it is a converted apartment complex (being rented as both.) The parking garage is 6 spots under the building. They have 2 seperate buildings you might be in 2 blocks away. If you get the buidling 2 blocks away and need something you have to go back to the other building this would include if you want to have a remote for the TV. Had about 6-8 cockroaches in the room, one was dead on the counter, they cleaned to room, but never cleaned it up. Shower looked as if it was never cleaned (I used shower shoes as I refused to touch the shower floor). Had parking issue after paying the $12 per day fee, and there wasn't a spot, they asked if I could park on the street. first there are no spot anywhere near the building open and secondly I paid for a spot. There customer service skills are horrible, I expressed my concern about the cockroaches and they just shrugged it off as it was nothing. They have no care since they already got there money. I was almost slept in my car because it was so gross. PLEASE DO YOURSELF A FAVOR DO NOT STAY HERE!!!!

For the price hotel was good. Stayed in a corner room with Ali Wai on the front and Nohonana to the side, great view and breeze. Did not need to use the a/c. Property could use a little tlc

well all in all the room comfort was not what was displayed in the photos, the singel bed looked like it was the only surviving bed after the pearl harbor attack. the cleaning of the rooms was not good, it was just them taking the superfishal trash and not cleaning anything spesial of flores ect. at the end of the week there was so much dust in the room it actualy looked like it was alive

This hotel was just fine for one night, but I wouldn't book a long stay. It was old, a little worn, but had some character in the decor that showed the staff cared. Unfortunately the beds were very thin, springy and uncomfortable, the walls were thin enough for the barking dogs in the next room to be a nuisance, and the toilet bowl wasn't as clean as one would like. It was hard to relax and we checked out as early as possible. I will say that the staff were thoughtful and friendly, and therefore I hate to hurt their feelings with my review.

When we checked in a very poorly trained young man greeted us. He was very confused, especially when he told us our room was not what we had reserved and paid for, but that they had an alternative room at an apartment two blocks away. When we saw the "apartment" is was very poor, old, smelly and with no AC. We decided to stay somehwre else that night and returned to the hotel the following morning. The rooms are old, tired and other than the beds, floor and bathroom not clean at all. Management ckearly does not check the Housekeeprs work as old food splashes were up the sides of the fridge. fridge seals were aweful, phone handset was dirty etc etc. Housekeeprs themselves were very friendly and always greeted you with a genuine smile.

Great location but very noises!!! rooms are clean but terrible forniture old and used!!! no free wifi and no breackfast. personaly the next time I will visit Hawaii I will choose an other hotel!!!

Personally when I go to Hawaii, I never plan on spending much time in a hotel room. Holiday Surf is an older, no frills, clean, reasonably priced hotel. The Shower was large and had great water pressure! There is a full sized kitchen with stove, full sized refrig. microwave,all utensils you need, which is very handy. The TV came with a DVD player in it. This hotel is very centrally located. There is limited parking but there is a public lot across the street for overnight parking for a reasonable price. There is a car rental across the street, a market half-way down the block, and one block down on Kuhio there are public buses that can take you all around the island. The hotel is a block and a half from the International Market, three blocks from the beach and right on the canal. I was traveling alone and felt very comfortable staying here. Alot of the old ALOHA!

For the price it was okay. The housekeeping staff were nice. I didn't have a working phone in my room during my 23 day stay. This was a major inconvenience as I was depending on friends to pick me up everyday and needed to know when and where.