Disappointing! We booked the Momiji suite which is huge, clean and nice. But the “open air” bath tub is not at all open air. The private bath is enclosed in its own room which stays steamy 24/7, so the air is 40C/104F. This makes mold grow on the walls.
The staff is very friendly and helpful.
The included food is a mediocre quality buffet that is exactly the same every day.
It seems like Kinugawa has not recovered from Covid, as the town shuts down around 4:30 and there are very limited restaurant options when you get tired of the hotel buffet.
On a positive note, Nikko National Park has many spectacular natural wonders. We thoroughly enjoyed hiking and mountain biking here.