Rating & Review Keseluruhan Sonesta Maho Beach All Inclusive Resort Casino & Spa

No top shelf liquor and awful service

The stuff it’s really bad

The first room, they tried to check me into reeked with the smell of mold and sewage. I had to get a different room. There was also mold in the shower and other areas of that room as well. Luckily, I was only spending one night. I used to stay there all the time, but over the last few years it has gone downhill

The resort is in the most spectacular location ever with a beautiful beach and 3 min walk from the plane spotting experience at Maho Beach as well. The hotel itself had a good food and drinks, however we were a little disappointed with the service from some staff. The best people were at the pool bar.

When we did the pre check in we were told we would get notified when our room was ready. We received notification to proceed directly to desk upon arrival as our room would be ready. It was not ready until after 3: . Not a big deal. The property itself is very pretty. Most of the staff seemed like you were bothering them, whether it was ordering a drink or sitting down to eat, it was like we were inconveniencing them , yet we left over $400 in tips throughout our 5 day stay even though tips were included. There were some very lovely people though, Jane at breakfast was a standout. Also, a lot of the guests, maybe because they were frustrated by what I just explained or because they’re just flat out rude, were terrible to the staff. So maybe that’s why the staff isn’t so excited or enthusiastic to help. Either way unfortunately it’s the business. The Italian restaurant was our best experience staff and food wise. Oh and our view was literally on a roof. Literally on a roof. Worst view I’ve ever had in any hotel, and the resort was clearly not booked.

Stayed several times and always had good experiences. Didn’t like the food options but lovely restaurant options just outside of the hotel.

I arrived early knowing the room would likely not be ready. I told the agent I had no issue with waiting, but was sent to a room that was still occupied and guests still in it. The manager assisted with a new room and made sure the room was not occupied. The property is convenient to airport, restaurants, and other local businesses.

First time here and was very impressed. The room was clean and beds comfortable. Lots of food and drink options no mater the time of day. Pools close at 7 pm. Guest services were very helpdul booking excursions. Easy self parking but it is $10per day which we were not aware of. Would totally recommend renting a car and touring the island. Fun watching the planes come in and take off. Word of caution whem the big commercial planes take off you will get blasted with sand. Stay to the side!!! Great all inclusive resort

Restaurants were all very good and there was plenty of food choices. After a day in the sun, cold water for your shower is ok, but when you get up in the morning and shower, it would have been nice if we actually had hot water. Plenty of chairs to sit around the pool or on the beach. About 90% of the staff were friendly, and you could tell those that just didn't want to be working. Overall, it was a good stay.

The room was dated and dusty for the money that they’re charging. The food was trash but Saint Barts was worth the trip.

The property was clean and well kept. The service was amazing as every staff was willing to help at a moment’s notice. I would recommend this resort to anyone. They have a side for families and a side for adults only, but even the family side was not bad at all if you’re staying without children.

Was over the moon

I don’t normally leave reviews. This is a lovely resort , however rooms are not clean i checked in and the sheets had a blood stain on it, room had a water bottle that was half way done. Immediately felt uncomfortable in the room.They got the cleaning staff to provide a new set of sheets. The rooms have a sewage smell coming from the sink as well. On day 2 of my stay the toilet was clogged all day, i addressed the issue and they didn’t send someone to unclog the toilet until i started requesting for a different room. I was told a manager would reach out to me the same day to provide me with a new room and no one ever reached out. Overall, I did have a good time , amazing food at the resort.

The toilet did not work the entire time anytime we had to use the bathroom. We had to call maintenance to come and manually flush the toilet. We had to hold our stool to wait for maintenance to come every day and night of our stay. I missed out on some of my planned excursions because we were waiting to use the bathroom before going and had to wait for maintanence to become available. Not to mention this was a trip for my birthday. I arrived May 1 which was my actual birthday and I was supposed to have a island view room. They gave me a a room overlooking a roof. I went to the front desk to try to get a different room and they will not accommodate and told me there were no more rooms available. The room was freezing the entire time we called to complain about the room being cold and no one came to fix the ac. Very horrible birthday trip and I am so unsatisfied with the stay I worked hard to pay for and looked forward too. Really unacceptable.

Very nice and conveniently located

Great..

It’s definitely worth it!!!

The property was exceptionally clean!! Ocerall we enjoyed our stay. However our room faced the street oand we could here the street noise, especially on the weekends. Next time, we would ask for a different view.

Bathroom should be closer to the pool.

first off that staff are miserable , you say good morning they ignore you. every time you go to the pool you have to bring a towel card if you forgot it in your room the staff dont want to give you another one at the front desk. I stayed on the family side where they didnt start playing some type of music until saturday i checked in on a wenesday. THE ADULT SIDE WAS ALSO DEAD. heres the topper theres no room service on the family side what so ever so if your kids are hungry better join the line outside lol. theres only room service for the boring adult side.