I recently stayed at the DoubleTree in Antalya City Centre, and while the overall experience was positive, a few key issues unfortunately diminished what could have been an excellent visit.
Upon arrival, the check-in process was unexpectedly stressful. The front desk staff appeared inattentive and failed to provide even the most basic information about breakfast times or available hotel facilities. What should have been a smooth welcome instead felt disorganized and indifferent.
To make matters worse, I was informed that a deposit had to be made immediately at check-in. After two of my cards were unsuccessfully processed, I was left with no option but to venture out into the dark to find a cash machine — something I found both inconvenient and unsettling, especially after a long journey.
I was also quite taken aback to learn that guests are required to use only Hilton-affiliated taxis, with staff warning that Uber drivers could be fined for collecting passengers. This policy not only seemed unreasonable but also created an uncomfortable situation in which I felt pressured and even hassled by an on-site Hilton driver.
While the property itself is pleasant and well maintained, and the overall stay was not without its positives, these early experiences left a lasting impression. For a hotel under the Hilton brand, I expected a far higher standard of professionalism, communication, and guest care.
