I like the experience of the onsen! The only suggestion , the amenities somo or them are no so clean..

部屋が綺麗だった

The hotel itself was perfect, very clean and well maintained. I had a small issue during my stay, but the manager handled it quickly and professionally. The staff were amazing, super helpful and accommodating. They kindly allowed me to check in earlier than expected, which I really appreciated. I also accidentally left some of my belongings in the amenities room, and they safely kept them and returned everything to me. The manager even personally apologized for the minor inconvenience, which showed great care and attention. Overall, the level of service truly reflects genuine Japanese hospitality.

Super close to gora park, amazing amenities offered and very tranquil environment overall

Warning: you can’t book room+dinner package with Expedia (literally not an option) and the hotel will not allow you to add dinner/eat at the restaurant. Also there are essentially no other places to eat in Hakone as most restaurants close very early, or are not open at all during the week. Perhaps it would be a better experience booking through another website/provider. The room itself was enjoyable with traditional materials and amenities. The balcony bath was nice. However, some of the decorations were low quality/lazy and half of the light switches did not work. The private onsens were occupied the entire night so we couldn’t experience them.

冷暖房の切り替えが出来ないようになっていた。

The air conditioning was hard to control. I ended up just turning it off because it got too warm. The property is nice but needs some repair in some areas. I enjoyed the private tub and the onsen. The staff was very professional, polite and helpful. The room was clean and comfortable overall. The hotel food is okay.

客房清潔，員工有禮。

Wonderful ryokan just by the station in Gora. You can get traditional Japanese dinner service and breakfast. You can also get your own onsen tub on the balcony, which I had, and which was great. The room I had was semi traditional Japanese style. The futon bed wasn't directly on the floor but on a platform. This is a must try. I can really recommend this place.

客室の清潔さ、サウナ

역과 가까워서 정말 편했습니다

관내 전체적으로 쾌적했고 직원들 응대도 친절했습니다.

整體很滿意。 只是房間洗澡位置於戶外，冬天去是真的很冷，建議到大浴場洗澡會比較好。 3個私人風呂去了2個，感覺是不錯的喇，晚上浸着看着天空中的星星很寫意。 一泊兩食的食物質素都很好。因為住了2天都訂了一泊兩食，剛好試了他們兩款的晚餐。他們的安排也很好～早餐不會重複、晚餐的甜品也沒有重複，這真的很細心。另外，是次是結婚周年慶祝，我們也先跟酒店聯絡有否可外購的慶祝服務，我們訂了晚餐時甜品dessert plate。他們還附送我們心意卡及小禮物，真的很驚喜。 當然不少得，不同時段的小食、宵夜拉麵等等都讓我們很滿意。 重點很近強羅車站，走過去只是1-2分鐘。

客室内のウォッシュレットが壊れて作動しなかった 消臭剤の出が詰まっているのかボタボタたれてしまった。　部屋露天風呂の木の枠の立て付けがわるく外の景色が見れなかった。 朝の乳酸菌飲料の提供がないようだった。 細かい部分を少し改善するなどしてもらえたらもっといい滞在になったと思う。

強羅駅前でアクセスは非常によく、部屋は清潔でした。 休憩室のような場所で、アイスやお茶が飲めますが、茶葉の補充が頻繁でないようでタイミングによってはスカスカなのが残念でした。また、休憩室はスタッフがいない場所なので、代わる代わる宿泊者が利用しており、机が塗れていたり茶葉の包装が置きっぱなしだったり、ここは宿泊者の民度による部分ですが若干気になりました。 宿泊者は半分日本人、半分外国人（中国人、韓国人が多かった印象）です。 貸し切り露天は、外を歩かないと空室がわからず、不便でした。３つしかなかったのと、やはり人が代わる代わる入るので、ぬるかったです。

Had a high corner room with view. Very clean. Hotel provided a lot of amenities for use during stay. Chose to experience local restaurants for breakfast and dinner. Highly recommend Gora Brewery for dinner. Hotel staff very helpful with suggestions and guidance, especially Shohei at front desk.

Very nice room. Private hot springs were beautiful. Additional "bath" fee for using amenities was ridiculous and not mentioned in booking or by staff during check in.

Good room

Oh my goodness. This place was absolutely fantastic. Everything was above expectations for my stay here. The service, the amenities, the food, location for checking out Hakone, onsen/bathing options, the room, everything. Loved it.

Great service and super charming onsen.