Rating & Review Keseluruhan The Thomas Lord

Nice pub, great rooms, perfect stay

Lovely quintessential country pub. Lovely breakfast served by friendly staff. Comfortable accommodation.

Wonderful pub offering superb accommodation. Bed was extremely comfortable. Staff were warm and friendly. Will definitely return.

We stayed here with our dog which incurred a £20 per night charge. That was fine but they say this includes “their own doggy bed, blanket, bowl, and welcome box of tasty treats” and we didn’t receive any of this so, i’m not sure what the £20 was for other than potential extra cleaning. A lovely place to stay but a bit disappointing on the lack of promised dog treats, which was a factor in why we chose here.

Comfortable room with decent bathroom. Shower area in need of some attention to the sealant which has some mould on it. Evening meals good. Breakfast rather patchy - a bit disorganised and missing obvious items - butter for toast and milk for cereal. Cooked items not bad but poaching of eggs not precise and result rather overcooked. Staff all very welcoming and keen but some further training needed.

Beautiful place . Cabin most comfortable bed great, wonderful location, waitresses attentive and friendly, bathroom decor tired and grubby but functional and didn't hinder stay would definately recommend and am hopingvto go back too 😁

Lovely cabin all to myself. Very quiet and super comfortable.

Lovely room, very comfortable bed and amazing food

Good location. Very nice room located at the back of the inn, so we could not hear any noise from our room

The room is lovely and comfortable. Has a fridge so were able to have fresh milk with our teas and coffes. Massive bed. The pub is welcoming and the food is lovely. If we are in the area again, this would be first on our list for places to stay

Walking holiday. Rooms very modern. facilities included phone charger with usb or remote charge. Very on point. TV was a proper smart TV not a 1st Gen excuse with freesat. Bathrooms exceptionally modern and clean. Friendly staff. Good food. Exceptional value for your money. Will return.

Lovely pub with good, spacious bedrooms in new garden buildings. Let down by poor service/staff upon arrival and serving dinner. Dinner itself was not very good and the breakfast was really pretty poor. A pity, because this could and should be a really great place.

A lovely stay in a quiet location. The room is unique in its position and style, good to be close to the pub, but separate from it so you feel secluded. The room is a little tired in its upkeep, needs a bit of a refresh, but warm and comfortable. Food served in the pub was good, but we did feedback that it wasn’t particularly hot when it came out, which was a shame especially when there weren’t many guests dining.

We love these rooms, they are a little bubble you can lock yourselves away in and then you have the pub which is top class, a real country class pub. Having stayed in the rooms many times we have always got the detached rooms, this time we got the room connected to another, the only one they do! This was not so good, the sound proofing was such you could hear our neighbours radio and most of their conversation!! So, without a doubt book the rooms, but ask for the detached ones!!

Loved the place, and will go again of the opportunity arises. Bags of character, great gardens, very comfortable accommodation Only 2 minor gripes - the menu is limited, and there's no EV charging.

This place was not quite as expected, the layout of the lodges was not as expected, overlooking each other. The rooms there selves were comfortable and very clean, perfect accessories in the bathroom and very comfortable bed. It was incredibly hot outside and in, even the aircon didn't cool the room down. Thought it was very expensive for room only. The pebbled access all around the property was not easy to walk on and not appropriate for anyone unsteady with walking issues.

I stayed at other Upham pubs over the past few weeks so expected as good a standard here. On the positive side, lovely bar, dinner was tasty & the staff were good. Sadly, shoddy housekeeping on both days led to this negative review. The bar staff remedied what they could & the young lady who kindly cleaned my room on Thursday afternoon after housekeeping failed to do so was fantastic. But the housekeeping team let down The Thomas Lord (plug stuck in washbasin so unable to use overnight: only needs a chain attached to prevent this happening to future guests, slipped on water on floor other side of bed, no hairdryer, room not cleaned despite housekeeper stepping over the sign requesting it when they managed to take out the stuck plug, no decaf coffee although the young lady from the bar kindly gave me a jar when she cleaned my room). This may all sound petty but accumulated, it amounted to the difference between an excellent review & this disappointing one.

We enjoyed our stay for the most part: good beer, pleasant and friendly staff, clean pub and room. The drawbacks were: the gravel paths between the cabins and the pub were completely unsuitable from someone using two sticks. My wife had contacted the pub twice beforehand to confirm the absence of steps but there were in fact two or three. That may not sound many but it was significant for a person with limited mobility. The second drawback was the Sunday lunch with two guests. Although it was scheduled for mid-afternoon the quality the the beef was mediocre. Other than that we would recommend the Thomas Lord.

Lovely accomodation, friendly staff and very nice food

The establishment appeared short staffed which showed in the failure to provide the daily housekeeping required. Majority of the staff were friendly and polite. Food we ate was of a very good standard.