Rating & Review Keseluruhan Hotel Nagpal Regency

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Staff is rude. Needs new paint in the hotel & dirty place. Bathroom water keeps on standing. Poor drainage. Not a family friendly hotel. It took 2 hrs to check in as front desk person doesn't know how to find the online reservation.

The property was dirty. It appeared that Lenin used is been in use for years. The sheets were kind of grey rather than white. So were the pillowcases. The rooms were old and moldy. There was a weird smell in the room. We booked two rooms, but they were quite a bit apart rather than close to each other. There were no toiletries in the bathroom. The staff wasn't very helpful. Looking at the conditions we decided to change the hotel. Upon asking for a refund we got evasive answers. Not recommended for guests from other countries. These conditions are not suitable for human living.