Nel complesso esteticamente piacevole ma con servizio e pulizia a dir poco discutibili. Colazione ridicola

Le foto non corrispondono al vero. Posizione della location è raggiungibile solo a piedi in mezzo alla sporcizia della parte brutta della Medina ciò non è evidenziato da nessuna parte. Ho rinunciato al soggiorno perché mi è stato chiesto (anche in malo modo) il Certificato di Matrimonio senza alcun accenno ufficiale in sede di prenotazione, ne la minima segnalazione nel loro regolamento (premetto che sono tunisino ma residente in Italia da 44 anni). Invito fortemente Expedia a verificare la collaborazione con questa struttura e la categoria dichiarata dai proprietari che risulta fortemente ingannevole. Sicuramente seguiranno ulteriori dettagli in merito. tura

The location was easy to navigate in the Medina. The staff offered to come and meet us to bring us in when a taxi dropped us outside the Medina. The staff was friendly and welcoming offering us a snack when we came in.

Service was Zero. No cleaning of the room (we spent 4 nights). Towels not renewed. No soap in the bathroom. The plants in the courtyeard are now dry. Very poor breakfast. On the last day we had to ask for bread which the service lady had just to buy! The ambiance is great but all the house does need cleaning and maintainance! There is a lack of responsibility of the staff to keep the thing on order. With the dust of the past you cannot face the challenging future!

The property is a particular old riad. Is in the madina but you can reach it only walking and with a bag is not easy. The adress is not enough you have to be lucky to find someone who knows it. Brekfast is terrible and the girl there doesn't look to have idea what does it mean work. No cleaning in 3 days. Outside the hotel at 3 p.m. everything closed. You can find just a little shop to buy water and is not so safe if you are alone. Very nice the young boy working the night.

El alojamiento es precioso, en pleno corazón del zoco, se trata de un pequeño palacio tunecino con una decoración autóctona exquisita, está bastante limpio, el personal es muy amable, tan solo tuvimos una pequeña carencia durante el desayuno, nos facilitaron mucho las cosas el día de nuestro regreso, si volvemos a Túnez nos alojaríamos de nuevo varios días alli, merece la pena.

Idéale pour accéder au centre à pieds et s'amuser dans les souks qui remplissent la Medina. L hôtel a une très belle deco, service aux petits soins, un.merci spéciale a Ranim et Hassen a l'accueil pour rendre mon séjour seule comme étant en famille. A bientot inchallah ! ❤️

Lovely place

Una casa caratteristica, arredata in stile arabo, molto accogliente e silenziosa e anche molto pulita. I ragazzi davvero gentili e disponibili, la mattina ci veniva servita una buona colazione nel cortile dove era situata la nostra grande camera. La struttura è situata proprio nel cuore della medina, vicino alla moschea principale, un piacevolissimo soggiorno immerso completamente in un'atmosfera tunisina tra botteghe e caffetterie tipiche arabe

Diciamo che non è che non mi è piaciuto però in quattro giorni che siamo stati non c’è mai venuto a pulire nessuno la stanza e il bagno Per quanto riguarda la colazione è un disastro non erano ben coordinati si scordavano di portarti il minimo indispensabile Se c’era il latte non c’erano le tazzine se c’era il pane non c’era il latte Le posate mancavano e dovevi sempre chiederlo quindi la colazione per farla ci voleva parecchio però basta Che migliorano in queste cose che ho menzionato in compenso la struttura carina accogliente

Nous devions reste 3 jours nous avons seulement passés une nuit! Mensonge et Mauvaise fois de la patronne! - à notre arrivés à Tunis appel de la patronne, chambre non disponible nous avons dû trouver un hébergement en urgence car un problème était survenue on ne pouvait pas nous loger. On nous a demandé de ne pas annuler auprès d hôtels.com, nous sommes arrangeant et avons accepté de dormir les trois dernières nuits de notre séjour à la place des trois premières sauf que: malheur!! - impossible de se doucher, leau remontait de la douche et fuyait dans toute la chambre. - les sanitaires et pièce d’eau le ménage laisse fortement à désirer -odeur des moisie dans la chambre due aux remontées. -nous avons demandes des serviettes car les nôtres ont servie a éponger, le veilleurs de nuit riait, ne savait pas quoi faire avec la fuite et nous a dit qu’il fallait attendre le lendemain pour avoir des serviettes propres. -téléviseur cassé -propreté de la chambre laissant complètement à désirer . Le lendemain matin nous avons décidé de partir et voulions faire une réclamation auprès d hôtel.com, la encore on nous propose de s’arranger à l’amiable, que nous allions recevoir un virement pour le remboursement des nuits non occupées, mensonges! Après 3 relances cela fait plusieurs mois que l’on est balades nous n’avons jamais été remboursé! Les photos ne reflètent pas la réalité du tout! Direction et patronne de mauvaise fois et très malhonnête. A fuir!

First hostess did not speak any English. There were absolutely no room cleaning done during our 4 night stay. Wifi and data only worked in very specific parts of the room. Floors dusty and lighting dim. For the price point was left disappointed. The other host and hostess were at least very helpful.

Ontbijt voldeed niet aan de verwachtingen ( blaadje sla, 2 schijfjes tomaat, 3 schijfjes komkommer en een hoopje kaas). Geen brood Geen haardroger, geen zeep.

I feel this property is in need of renovation and some care and attention to the details

Nous avons beaucoup apprécié notre séjour à la Médina, la chambre très joliment décorée et le personnel aux petits soins. Nous recommandons,

This hotel was way different from its online pictures. It’s actually very small and old, our room was very ruined, no soap and they didn’t even give us a key, saying that “another guest has taken it” and that we had to wait for it to come or we could have changed our room. When we said we wanted to change the room, they hesitated and told us to wait for the key. The key never arrived and as I read online, this is a common issue. They simply don’t have the key and don’t want to call a blacksmith for a new one, or maybe the lock doesn’t work. The breakfast was not good at all. NOT WORTH THE MONEY.

Authentic Medina experience. Located in a quiet area, hotel and rooms are spacious and historical. Service was excellent. Breakfast every morning was a highlight. If you're looking for something a little out of the ordinary, I would recommend.

We stayed in the Sophie room for 4 nights. It was incredibly small. We had to take turns opening our suitcases since there was no where to do it. There was no storage- no closet, no drawers, no shelves. There was no trash can, no soap, and only one towel. We did request and receive another towel and a used bar of soap. There was no where to hang the wet towels. Between the open shower and leaking sink the bathroom floor was always wet. The bathroom was DARK and the window was broken. The breakfast was barely adequate. I am allergic to eggs and that was the best thing on offer so I was out of luck. Instant coffee made in the microwave. The staff was lovely, the bed was comfortable and it was quiet at night. We made the best of it. I would not go back and I would not recommend. We paid $80 per night, maybe one person paying $30 per night would feel better about it. We did see into some of the other rooms and they looked much better.

Customer service is definitely the number one reason why I'm giving this property 5 stars out of 5, overall. I don't care that the only way to access this place is by foot, or that getting lost finding one's way to it is guaranteed, or that it may not be for folks other than adventurous solo travelers or couples with no children, or those with nostrils that can stomach the smell of sewer or cat poo. I will go back to this place again and again as long as the same staff who welcomed me on my first visit to the beautiful country of Tunisia are still there.

The location is very hard to find especially with luggages, there is no indication anywhere and the GPS doesn’t recognize where it is once in the Medina. The woman at the reception is a liar and tries to rip you off. The decor is nice but they also changed the room I had picked to another one and pretended I booked only for 1 person when I booked for 2.