Unfriendly welcome by desk staff. One member (Khushboo) seemed to be interested only in flogging a higher priced room instead of providing the service paid for. And the other ( Ram) was clueless in most aspects. There was no point in asking him anything - just got blank view! The hotel had even made me pay in FULL when I booked 8 weeks prior - which was against the Hotels.com policy ( which allows you to pay on arrival).
The restaurant staff were good.