Hotel was not ready to open. A hotel resort and spa, without a swimming pool, spa or restaurant. We arrived promptly for check-in at 1500, as per guidelines, only for the receptionist to inform us that housekeeping was still working on the room. After a 50 minute wait in sweltering heat without chairs, it was clear that it was not housekeeping delaying the process, but rather that the room was still under construction. Most notably apparent from the heavy scent of varnish on entry (leaving us lightheaded after an hour in the room) and the door a) not working and b) being fixed on the wrong way round (with the identifying number on the inside). Staff made limited efforts to amend the situation: notifying us a few days before that none of the facilities were open, and attempting to compensate for this with a bottle of Prosecco. They also moved our luggage to another room when ours was clearly not fit for purpose later that night. This was not a stay worth £430 for two nights. Incredibly disappointing.

We booked for 4 nights via Expedia but stayed only 3 nights due to our commitments Check in was smooth and they took £ 100security deposit without any inventory check in As NICI is anew company and still doing construction and tiding up some facilities like pool is under construction Staff is welcoming and polite Check out was not smooth due tech error and some staff lack of experience and training could not do transaction hence we were held up for payment and inventory check out Macdonald resort was pet free but NICI Pet friendly Thankyou