The hotel was great, modern and very large room, friendly staff, and beautiful pool and lobby. But it doesn't merit a five. The problem were the staff in the bar and restaurant. I had to ask two people for coffee at breakfast. Also had to ask about a sandwich at lunch at the bar. How can it take almost 30 minutes to get a sandwich?

Bra läge, fint poolområde och fina rum med balkong mot havet men väldigt nedgånget på sina ställen med trasiga och lösa markplattor. Väldigt långsam service i restaurangerna med över en timmes väntan vid flera tillfällen.

Fint poolområde men överlag slitet hotell.

Wunderbar. Sehr freundlich und zuvorkommend. Sehr sichere Gegend mit vielen Restaurants.

We enjoyed the pool

Excellent

I had a wonderful stay!!! The transportation to and from the airport was spot on!!!

Had a lovely facial at the spa. The staff there were excellent. There is also a decent gym to use. The staff in La Veranda restaurant could do with a bit more training, but they do try hard!

Service

The staff was very professional and helpful with all of our needs. Happy people working at the hotel. Amazing breakfast. The shower needs an adjustment cause the water temperature changes all the time from cold to super hot! 😅

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Good location and helping staff

Excellent property

Perfect

Good looking classic hotel with good amenities (gym, pool, bar etc.), overlooking ocean and nice history - over 100 years old. First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers. More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service. I am guessing again this was because they wanted to save money with the hotel not being busy. I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little. If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.

One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.

No toiletries on the room unlike other Serena hotels

Excellent customer service. The staff was extremely professional and helpful!

Amazing Hotel altogether.

Very friendly, respectful staff and quite professional!! Love the people and the hotel!!