The staff

Location was great

We got an upgrade to a better room.

Amenities were very convenient and the staff was very polite.

Perfect location on the Caudan Waterfront. The hotel is very well appointed and comfortable, food in both restaurants is excellent, also with a pleasant bar terrace, although the service can be a bit supercilious.

I was the victim of theft of a gold necklace by a staff member (probably a member of the cleaning staff). This unacceptable situation has not yet been resolved. I will take legal action and publicize the matter if this valuable item is not returned to me within 24 hours.

Great hotel in the heart of Port Louis. Rooms are large and well-equipped. The staff are extremely helpful, relaxed and professional, they make you feel welcome for sure. The hotel restaurants are good and in the immediate area around the hotel there are lots of cafes and restaurants. Highly recommended!

The staff was lovely, I had come much earlier due to my flight and my room was available when I arrived. The room was beautiful, with great water views. The only downside was there was no shower gel when I wanted to shower late at night, had to use the hand soap! It was corrected early the next day. Breakfast was decent. Would have been 5 stars if not for the shower gel debacle. Will come back.

Hôtel idéalement situé mais dont l’état général a besoin d’être rafraîchi. Le service restauration n’est pas au top. Bref d’une manière générale un mauvais rapport qualité prix.

Aweful service by some staff members. Overcharged bill, wrong room service order delivered, 45 mins wait for a soup at the restaurant, elevators not working for entire hotel……long list of issues in just 2 days of stay at this hotel that I have not faced in past 20 years of travel. Will not go back again. Run down hotel now. Way past its glory

It was a beautiful hotel. The staff was very friendly and accomodating. Good location.

ful hotel with excellent service on the harbor. We were very pleased with our stay

The best Breakfast every morning....love it very much and staff were awesome....every one of the dining staff were excellent ....more than a 5 star ...beautiful location...will go there anytime in the future...love it!!!

Great hotel. Only problem is that my initial payment of one night was not in their records, so I was charged twice for one night. I will not have internet access until mid February so I will have to wait until then to clear this up.

Nice hotel. Staff is not very responsive

This was one of our best stays anywhere! The hotel is beautiful and the room better than the pictures. Located on the waterfront with shops and restaurants. The staff was helpful in everything we wanted. The breakfast buffet was delicious.

The hotel staff were top notch. They went out of their way to make our stay wonderful

Overpriced. Shampoo but no soap or body gel in shower. Have to exit tub to get liquid soap. Not enough usb ports.

Good value - excellent service, large and well equipped room, generous breakfast, good size gym with lots of equipment. Convenient location for restaurants and shopping and to join cruise ships.

Room was clean. Well decorated and tidy. Big bathroom. Lobby was modern and well decorated. Good location. Friendly staff. Massage and spa treatment was good. However sauna took a long time to heat. Overall a nice hotel in a good location