Rating & Review Keseluruhan Sheraton Lagos Hotel

The propert room and hallways are old and needs renovation

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T

A good place to stay in Lagos. It was a short drive from the airport.

Great customer service experience

My entire stay at the facility was worth it. Food, entertainment and accommodation were all great

The staff

Séjour convenable et l'hôtel est assez cher J'ai demandé à quitter la chambre une heure plus tard pour faire une réunion je devais payer la moitié de la chambre en plus pour une heure

I reserved a room with a King size bed for me and my wife and was given a room with two single (yes, Single) beds and was rudely told by the front desk staff checking us in that it was all they had available. Unfortunately, it was quite late at night; otherwise, we would have found a different hotel. Sadly, my wife had to spend our anniversary on two separate single beds. The only redeeming thing about the room was the presence of an iron and ironing board.

The hotel is generally very good, if a little tired looking. Most staff are very friendly and eager to please, I just experienced one front-desk staff member who was a little rude - totally ignoring me for a few minutes then grumpily asking "what do you want?". Other staff were great though. The outside bar/restaurant is a very nice place to relax.

Very good stay. They only problem i have notice on all my stays at the hotel is that they do not answer phone calls.

Staff were Amazing! They politely enforce face masks for everyone.

Everything was just as expected! Loved it

My stay at Sheraton Lagos was amazing!! I thoroughly enjoyed myself!!! The staff/security were super friendly, and very attentive!! If I requested anything, my needs were always met very fast!! Funmi, Charles, Johnson and Sunny are wonderful!! It was my very first time in Nigeria visiting with my Nigerian fiance and I wasn't disappointed at all!! I will definitely be back! I'd advise everyone coming from countries that give complete towels for bathing in the shower to bring your own body/face towel for washing/bathing, the hotel doesn't offer that.. but I always bring my own face/body towel for actual bathing so that wasn't bad for me.. though truly, given the amount of money being paid for the hotel room.. all complete towels should be provided. But other than that the Sheraton is a great place to stay!! And super close to the airport!

Excellent!

Nothing really stands out for me. The hotel is old. Toilets and Tubs needs to be replaced. The smell in the hallway and in the bedroom wasn't appealing. It smells old. They charge for the serving tray to deliver your food to the room. The rice and stew has no taste and I got charged for the tray it was brought in. Here's the good part, excellent staff services. Staffs are friendly and efficient. Always willing to help. Overall, I don't think I'll consider another stay in Sheraton hotel.

Well it was okay!

Sheraton Lagos is a shadow of itself. Compared to a few years ago, this hotel has really lowered its own standards. First in this COVID-19 times, masks were not enforced. Second, quality, speed of service have gone down markedly. Food both at the main restaurant as well as the grill bar outside is terrible. This is not the Sheraton I knew.

Gym is too small and too far, waiters and waitress unfriendly

Club Lounge was very nice. Buffett was great at breakfast but selection sometimes limited during dinner. Quality of food was good