Kudos to the staff at Novo! Our first night was awful...The furthest room away on the third floor, old and run down looking and an a/c that didn't work. We head already contacted Expedia to get out of week long booking when the staff upgraded us the next day to a suite at no extra fee. Overall, the staff did a great job meeting our needs. They have a laundry facility on site, which is very helpful. The breakfast was terrific! Something a little different everyday and good service from the servers. There's a nice pool and lots of beautiful vegetation! The parking can be a little iffy but we were able to find a spot every night. It's close to El Salvador del Mundo so it's easy to walk to and there are several restaurants nearby to choose from. Overall, the staff really did a lot to give us a comfo