Over priced.Staff needs training on customer service

Loved the hotel. Its a shame that it is in South C

The Boma Hotel was closed due to severe flooding and had no power or water. I was moves next door to the Boma Inn. The staff were great and friendly, although they were dealing with a crisis. The Boma Inn is an okder facility and okay, however, I paid for the 5 star Boma Hotel and was charged for the Boma Hotel. The Boma Inn did not have TV or any amenities. I was amazed at well the staff did setting up a makeshift restaurant for the impacted guests. The hotel is close to the national park and felt very safe and secure. Sammy, who works at the holtel was especially helpful.

I was only there for one day

Die Zimmer waren toll das Personal sehr aufmerksam und freundlich ! Das Frühstücks Buffet war einfach Fantastisch, ich komme auf jedenfalls sehr gern wieder hierher zurück!!!

Yes , very clean spacious and the stuff were helpful friendly.

Breakfast was the best ever Staff was professional, kind, and very helpful. They did more than we expected. Rooms were very clean.

Great service, great rooms, great staff.

The breakfast was the best I have had. Healthy and many choices. Staff is excellent!

Amazing stay and very conveniently located. The staff were extremely helpful, especially Wycliffe, who was professional and always ready to assist

Comfortable and quiet room. Amenities were appreciated. Buffet breakfast is expensive, so we enjoyed a lighter brekkie in the cafe.

The security people and the dining room staff and the housekeeping were very nice. But the front desk staff were less than pleasant. And they nit picked everything. You have no privacy. They follow your every move. I felt violated. And the food in the restaurants is average at best

I returned to Boma because of my experience while in Nairobi a year ago. Extremely accommodating and friendly staff. Also, the restaurants on site are delicious. I highly recommend***

Helpful staff, large room that was spotlessly clean, good value property.

Need to take taxi to visit areas. Nice stay for a few days

Everything was ok. It is not far from airport but in an area where you could find nothibg

Awesome customer service the breakfast was awesome will stay again

Staff was very helpful

Made us pay again even though we were fully paid through hotels.com. Hotels.com gave us a refund but the Boma should have contacted hotels.com if there was a problem on their end. We showed them the paid booking and they wouldn’t honor it without us paying again so I wouldn’t book this hotel again.

Very friendly staff and the rooms were very clean very nice stay and then