Rating & Review Keseluruhan The Manor Hotel

The property is in a quiet location not far from town. Down side is dated furniture and outlook. Requires uplift and cleaning, Perhaps was a 4 start years back wouldn't rate it as such now may be 2. Adequate and friendly staff, though sometimes language barrier.

Nice people working there. We asked for a extra mattees because the bed were hard, it never showed up.

View of the golf course. Large shower/bath/toilet, verandah. Swimming pool, outside seating areas.

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The place has great potential. A few things can be improved to make it better. The breakfast is basic, there is less things to eat each day. The food at restaurants is overcharged based on what you can find at nearby and better restaurants. Room are comfortable but amenities in room is lacking.. eg: there was only 2 hangers. Sanitary equipment is very old and outdated in bathrooms etc. The few improvements can give the place a better reputation and attract more customers.

Noise and owner using hotel for other business, like swimming lessons for kids.

NA

Was brought to the hotel and asked to pay for the transport which they did not say how much before the transport. Then they told us they are full and sent us to another hotel which I paid for that hotel and asked for them to make sure hotels.com does not charge me. Did not do that for me. Poor management and support.

Great value for business stays.

Staff is very friendly and helpful. The hotel itself could be in better condition. It’s clean and all but everything is quite worn down.

Mycket gästvänligt hotell i ett lugnt läge i Kigali. Personalen har verkligen det lilla extra för sina gäster. Rummen med balkong är superfina! Rek gärna detta till andra.

Fantastisk hotel med hög service. Bra läge i Kigali - lugnt. Personalen gör hela tiden det lilla extra. Kan varmt rek hotellet

The balcony was so nice to have. The outdoor music was quite loud while I was in my room. The dining was so nice open to the outdoors. The service was more than perfect!

Nice area with pool and Manu restaurants A little noisy with a lot of music A bonfire with a lot of smell and the elevator not working But a pleasant stay in general

I think this property has recently changed ownership or management since we last stayed there in 2017. It’s poorly run, terrible Management. The pictures on this site are misleading are not what the place looks like. Their rooms were nasty, mold in the showers, poor drainage, unvaccumed rooms. It was just a terrible experience.

The hotel needs to be updated however the staff were incredible. Restaurants good.new atmosphere

It was comfortable

Very friendly and well mannered staff. Keep up the good work !

Vi hade bokat taxi från hotellet, som skulle hämta oss från flygplatsen! Det kom ingen taxi, och när vi ringde hotellet, enligt personal fanns ingen taxibokning! Lita inte på va personalen säger, ta reda på fakta själv, tex att det va lång till busshållsplats, nej, 20-30 minuters promenad. Hotellet vill att man åker taxi till stan, kostar 20$, lokalbussarna kostar 600 Rwanda frc/person! Personal som jobbar i restaurangen, är otroligt vänliga/hjälpsamma! Maten är god, men dyr. Ät på lokala restauranger! Billigt och gott!

This hotel is tucked away in a quiet residential area. It was ideal for adjusting to the time change. It does require taxis to head to any points of interest. The food was good, and the staff was very kind and helpful. Our room needed updating (particularly the bathroom) but was very spacious and we had a beautiful view of the Rwandan hills.