Excellent location of hotel close to airport and added value of airport shuttle is truly a big advantage! Staff is helpful and friendly. Food service is slow..... maybe due to poor staffing.

Clean, well laid out and appropriate number of toilets.

Another guest tried to enter my room at 2:30 am. The staff assigned him to the same room i was in. If I hadn’t locked the room with the security handle available, the regular lock of theroom wouldn’t have worked and the guest would have found me in bed and i, god knows , with a heart attack. This is an evident mistake. But what if it was a woman and someone enters the room. Inexcusable. No formal apologies. No courtesies.

Clean food

It was ok

Very convenient. Good breakfast. Very friendly staff.

Excelente servicio.

Excelente

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Just one night stay for next day transfer. Hotel is clean and service is good. Hotel lobby has airport self-checkin machine made things easier.

Very close to airport, very clean, excellent breakfast buffet, nice indoor pool, tiny, but nice with a super hot steam room and sauna. They helped us arrange a private taxi driver for a day sightseeing around Quito before we took off to the Galápagos Islands the next day.

The breakfast was extravagant, the hotel is beautiful, the room was very nice, but the shuttle system needs improvement. We were at the airport shuttle pickup, there were seats again the van, and the driver told us to wait for a small car. The driver of the small car was looking for other people and did not offer us a ride to the hotel. Finally, the original shuttle returned and transported us to the hotel. Not a good way to welcome guests. We are always offered some type of alcohol for our Silver status VIP welcome gift. We wish Expedia would offer something else. I’m allergic to alcohol.

We needed to leave the hotel on 4:00 in the morning and we asked if there are any kinds of breakfast box available. Person at reception said no, but coffee stand is available in the restaurant from 3:00. So we went to the restaurant on 3:50 to grab coffee, but there were sandwiches and some pastries! If we knew it, we had gone to the restaurant earlier, or if hotel can just provide to go box, it can be breakfast box! In addition, there was coffee stand but no paper cups. If hotel can provide paper cup and to go box, it would be very nice for the guests who need to leave hotel early in the morning to catch the early morning flight.

Excellent Service!!!

Great location, so convenient to the airport with free shuttle service. Friendly staff and clean, comfortable rooms.

Everything was excellent from the front desk to the room. Breakfast variety exceeded expectations.

Everything was perfect for our overnight stay to catch an early nmorning flight

24-7 shuttle to the airport leaving every 30 min was very convenient. Included buffet breakfast also made it easy to grab a bite before flying.

We had a short turn around as we passed through Quito from the Galapagos to return home. we arranged the VIP Airport transfers and were very pleased. signed pickup at the airpot and a quick 5 min transfer to the hotel. the welcome was wonderful with pleasant and very helpful reception. the room was clean and very quiet (as we went to bed at 6:30 PM and awoke at 1:00 AM to depart for our flight. We had an early supper and drinks at the hotel bar which was very tasty and reasonably priced. Only thing is we missed the breakfast due to our "Early" departure! the VIP transfer was extremely helpful at 01:30 AM easily whisking us back to the airport. We would readily stay at this property for future travel through Quito!

Room was very clean and quiet. A plentiful breakfast was included. Very close to the airport with shuttle running every half hour. Dinner was good and reasonable price wise.