Rating & Review Keseluruhan Mövenpick Hotel & Residences Nairobi

service was not good

I asked to clean my room, but they did not with no explanation. And when check out, the mount of money I used I had to pay from the deposit they made from the check-in time, but I had to get the rest back though it was 300 Kenyan money(small), but they did not pay back. if the Counter girl would have explained me, I would have said, keep the change', but they did not say anything. It is a small matter, but no rightful service.

近年稀に見る大変素晴らしいホテルでした。

Stay was comfortable, great central location

Great experience as always at the Movenpick. The staff are very friendly and the facilities excellent.

Amazing hotel. Clean, safe and great service

Well done

Its was good

We had a ball ! It’s our third time here and this is our family hotel for good in Kenya !!! The room service is top notch ! All the people here are so helpful , so nice and accommodating!!! Can’t wait to come back ! Brian , zenais and Ethan !!!

Safe and clean

everything amazing! its our permanent place to stay now in Nairobi !!! be. back in. few. days , next week !

Spacious rooms in a great location

Very nice hotel

Everything

Fantastic food.. great service… my family and I really enjoyed our stay! Really warm and friendly staff as well.

Good

Very organised, friendly and professional. Helpful.

All the staff were polite, very attentive , and accommodating. I will definitely be staying again when i return in May 2025

I always feel that Möwenpick is a good option to stay in Nairobi. It`s central, has good standards and good people working there. The General Manager is a good guy. He attended well to a bad experience I had with very very slow room service. But, thats life. In specific I would like to uphold Sharon in Housekeeping for excellent service. She is efficient, a big smile and very welcoming. You should promote her to a bigger position, she is a very good ambassador for the hotel. Also, people in the bar in 2nd floor and the resuaramt people, and the barista in the new coffee-bar, all very positive. But 5 star rating to Sharon.

Check-in was quick. Welcome drink and hand towel was given. The porter delivered the luggage to the room and gave a tour of the room. The area is full of energy. Plenty of places to eat , socialize and shop. Sarit Mall including the above is a 3 minute walk. Streets are safe to walk, day and night.