Clean room staff were incredible and location was perfect

Location was wonderful, as were the staff. The rooms may need some upgrades. Although lovely, an iron and perhaps a small fridge would be useful additions.

Expedia seemingly did not pass my message to the Serena regarding my request for an airstrip transfer.

We zijn zeer tevreden met ons verblijf in dit hotel voor 2 nachten in september. Personeel is zeer gedreven en vriendelijk. We hebben er zeer goed gegeten, vooral het uitgebreid assortiment groenten en lekker curry’s maken het top! Aan het hotel geen wilde dieren, maar in het park des te meer rond de waterpartijen. De kamers zijn niet echt ruim en hebben voldoende comfort. Wel geen kluisje of frigo. Temperatuur in september is niet te warm, dus ontbreken van airco was geen probleem.

Customer service was incredible and the room was comfortable. Since our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible, which was much appreciated. As I was there during my birthday, my mother had taken some balloons etc to decorate the area around our table and it was a lovely surprise when I turned up in the evening to see how it had all been decked up by the dining room staff. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it an unforgettable birthday. The food offered in the buffet was tasty and enjoyable. On our last morning, we realised we had forgotten to order packed lunches so staff in the breakfast room helped us by making improvised packed lunches at short notice - and we would thank them for going out of their way to make sure we had everything we needed.

The facilities of the Hotel are nice, although the parking space is insufficient. Good options for food, very polite staff.

A great destination along our south Kenya journey The meals were delicious, the staff absolutely heart warming and the rooms were adorable.

The staff is friendly and nice. I would have gone for all five stars except a couple things - the Expedia reservation did not show up on their system and was a bit of a concern for us after traveling for 4 hours from Nairobi . But the staff handled it well while we had our lunch. No adapters for charging phone etc. in the room. We ended up using one to charge 5 different devices

This property was amazing!!!! Beyond our expectations! The grounds are beautiful!! You feel like you are in the middle of a garden, with monkeys and babboons running around, so lock your doors! Pretty amazing to walk to dinner and see an elephant at a distance that I could easily pass him a soccer ball!! I wish we had had more time there as we only stayed one night!!! The staff was so hospitable. And I cannot even say enough about the food!! All you can eat buffet spreads for breakfast, lunch, and dinner!!!

Fantastic stay. Good rooms, from where we could see wildlife. Incredible service, good food and a great ambiance.

This is not my first or last time staying at this property. It's always a pleasure to return here, friendly staff and great location make it a reliable lodge while visiting beautiful Amboseli.

Great place to stay Clean, friendly In the middle of the Park And best food in town

This is a wonderful place. That’s not just because of the stunning location and accessibility of game drives which are out of this world. It’s because the service is very good, everyone seems to know what they should be doing, and are attentive, without being obsequious.

Perfect location.

Nice hotel in beautiful settings, good food, friendly staff and clean pool. Wi-fi is functioning well and game could even be seen from the veranda. However the premises is full of cute but naughty monkeys so be sure to close all doors and windows well.

The dry season, September - October, is a wonderful time to visit Amboseli Serena Safari Lodge. The animals are congregated around the wetlands, and you won't find any better game viewing anywhere. The hotel is beautifully designed and maintained, and very well managed. We cherish the time we spent just observing the game from the veranda of the lodge.

First stayed here over 30 years ago and was pleasantly surprised that it retained all its charms with obvious success in maintaining the fabric and quality of the public and private spaces.

The staff was exceptional in their professional demeanor and beyond friendly. The rooms spacious and more cottage like than hotel room format. The food was always a culinary dream and well presented.

スタッフがとてもフレンドリーで親切でした！でも部屋は古く、何となく湿った感じがしました。料金を考えると、その価値はないと思います。ケニア全体的に高いのですが。。。。

The Serena Amboseli is a comfortable lodge, perfect for a family get-away. The food was good and there was a wide spread of Indian, African and Western dishes. The service was good and the staff were very friendly and accommodating with my toddler.