Very good location with beautiful river view! All the staffs are friendly with smiles. Although there were always big groups of tourists but we’ve been treated well at breakfast and dinner though we were just 2 of us. But the problem was the maintenance. After soaking in the bath just after 9 pm, I tried to have a shower but no hot water came out. No matter how long I waited, nothing happened, so I tried to ring reception—only to find that the telephone cable had come loose and I couldn’t get through. I had no choice but to put a jacket on over my pyjamas and walk down to reception to ask for maintenance. The maintenance man arrived after about ten minutes but couldn’t fix it; after waiting a little longer, he told me to move to another room where the shower was working. It was 10 pm and we were just about to go to bed, so I told them we’d go to that room the next morning just to have a shower, and went to sleep that night. Perhaps they’d managed to fix it, as the hot water was running the next morning and we were able to have a shower, but surely this shouldn’t happen at a hotel of this price range? Everything else was very good, so it was a real shame. One more thing. You’d be better off not ordering the ‘tomato and mozzarella’ salad at the restaurant. They might not even know what mozzarella is. It was very expensive, but what they served was simply a ‘tomato and cheese’ salad, no mozzarella at all.

친절한 직원들과 훌륭한 강의 경치는 보츠와나에서의 첫인상을 완벽에 가깝게 만들어줬어요. 식당이나 보트 사파리 가격이 약간 비싸긴 했지만 현지 물가와 호텔의 입지를 생각하면 그럴만 하다고 생각합니다. 식당의 메뉴가 좀 아쉬웠어요.

son miy amables

Room was good but I did not get the room I paid for

Lovely place, with beautiful reception area, you see that it has been grand. However you also see that the hotel overall is old and in need of renovation. the pool needed cleaning (but that was general for all our stays in Botswana) and the bar at the pool was closed in the afternoon!! They was 2 girls but the answer was closed!! Luckily a young man came by and he accommodated us (we saw that he walked to the other bar to get our orders) We had a massage all 3 and it was really good.

Excellent

We loved the staff! Made it the best time!

It is an excellent (and reasonably priced) property to stay at in Kasanee. Note that all hotels in Kasanee town use the same provider to drive or boat you into Chobe National Park. No matter where you stay, you'll see the same animals.

This hotel has potential to be fantastic but it lacks five star qualities. Reception staff were great - helpful and informative. Ordering food seems to be a problem- always takes long. Food menu could be better - the daily buffet lacked variety and not great to see flies on some of the dishes - staff just don’t seem to be on top of things. Hospitality is good - special shout out to Banks. The spa lacks imagination - presentation and spa ambience is lacking, but the massage was very good. The gym has outdated equipment and rusting dumbbells - not worth visiting. We Won’t be returning soon.

Safe and orderly. Great service for boat and vehicle excursions to Chobe

Great location on the river with plenty of trees and shelter

Everything was great just some noisy guests ruined the quite

We didn't feel super welcomed here. There were lots of inconveniences due to terrible service that could have been avoided. For example, I confirmed pick up at the airport a few days before but when we got there on time, no one was there to get us. We had to ask the airport to call them. I asked about a tour to Zambia for Victoria Falls. The hotel said that wasn't possible. I asked them to double check and I never got a response. They did end up setting it up for us but our drive around Zambia was super sketchy, running his own errands the whole time. The food was also extremely expensive, especially considering the bad quality. They also tried to charge us double for a Chobe safari so we booked through another hotel. When we left, I asked ok so are we all good, do we need my credit card again? She said no and we left. Ten minutes later, our driver got a call and we turned around-turns out we did need to swipe our card again. Not sure why she hadn't done that while I was there and even asked her...also, expect a hour for anything. A chicken sandwich via room service will take a hour. A refill for an iced tea at lunch will take 15 minutes. Overall, service was awful for the price they charge. Worst service we've had in awhile...

Great African style with friendly staff and a host of activities. Fantastic location. Food was outstanding!

The service could be slow, but overall our stay was lovely. We had a minor issue with our room the first evening, but were swiftly moved into another (and upgraded) room. Great setting, amazing excursions and local guides...and of course, the wonderful views.

Great hotel, good service right on the river.

Muy buenas instalaciones, la pileta, el muelle con barco para pasear por el rio. Y excelente el spa. El personal muy amable.

The hotel staff at reception were fantastic checking in and out as well as the activities desk superb. The rooms are dated but clean, the wifi is touch and go depending on where you are with in the resort. The food is average and over priced and not 5 star quality !! The staff in restaurant was ok but not again 5 star. Pool area was shabby and need a good clean and a lot of TLC again not worthy of a 5 star resort. Empty bottles and glasses left out on tables around pool area for 2 days no one cleans up!! Hotel Setting lovely but let down from the lack of maintenance. Overall a 2-3 star hotel at best but you are paying 5 star prices!! Would not recommend!!!

lodge com decoraçao em madeira, muito bonito a beira rio zambezi, oferece passeios turisticos e safari boat, duas piscinas,um spa com varios serviços,sauna e quartos com varanda ampla e visual bonito

This hotel has all the amenities to compete with any world class hotel however it has not been well maintained for various reasons. Staff is pleasant but not always professionally trained. Emphasis is on catering to larger groups. Not disappointing but not as good as it could have been