The room was a bit tired but kept very clean. The bar staff at the pool were very friendly and accommodating, they are the best asset to the hotel. What was disappointing was that it was our 20th Wedding Anniversary and I had emailed ahead to the hotel prior to our stay hoping when we arrived there would be some acknowledgment but nothing.

This might be the worst resort we've ever stayed in. Constant shortage of basic things (towels, glasses), very average food and staff were not especially customer service oriented. Although it felt more like they werent empowered to actually make decisions, which isn't their fault .

Great facility

Did get the pool villa we booked very disappointing

Our stay was excellent. The Staff were friendly and helpful. Recommend this resort to anyone.

2 star service and property 5 star prices. Honestly couldn’t recommend it. Property is rundown and not well managed. Tiles stripping away from the pool rubbish throughout the grounds, never towels available at the pool never towels available through housekeeping. Service was always slow, no greetings or welcomes just staring past you until eventually it was impossible to ignore. Couldn’t check in until 3.5 hours after check in - no apology no communication, no updates unless we chased them. Buffet was constantly empty and the quality of food was barely edible. Plates and cutlery never removed from common areas - left out overnight. Housekeeping never removed any rubbish or plates. Room service never answered the calls and the a la carte pizza I ordered was gross. Wanted to love this place. It’s in a beautiful location and has everything it needs to be a great destination but the investment in the property is required and the management of the team and the service is required. The whole stay felt budget… only it wasn’t!

There was a mix up with my payment. It finally was straightened out but I haven’t received my refund yet.

We stayed 6 nights in a garden bungalow! It was amazing, the photos on various sites are legit 3 pools, pool bar, lagoon access. Staff are super friendly and helpful Small tip, due to earthquakes the roads around the property are in poor condition, so when doing day trips better to leave early due to traffic and slow driving

1 star for the staff is generous. Everything was hard work and the kids club so bad I couldn’t send my daughter there. I hope no one else goes here.

A beautiful resort made even more special by the beautiful people who work tirelessly to ensure you have a great stay.

The pool area was very good, and the bar staff always friendly and helpful. Our holiday was let down by resort management and planning, we arrived after 3 but couldn't access our room until nearer 5pm, on 2 evenings we couldn't get into the room as the keycard didn't work, the first time maintenance let us in but the next day we couldn't get back into the room and staff didn't understand the request to let us know by text or email when fixed, instead we lost 2 hours waiting for maintenance to fix, but they didn't, and it failed the following night, we requested a different room or some compensation but they were not interested in repairing the situation.

Our villa was on the lagoon and just wonderful!

Warwick Le Lagon , is very dated and in desperate need of an upgrade , showers, dirty grout, shower pressure terrible. Toilet seat broken, Bedding and furniture dated and worn out. Door to room hanging on with one hinge. Gym Equipment Broken. Pool table and tennis table warn cues in poor condition. Really dissapointed. Don't get fooled by opening photos. Service from staff is great, lovely people, just a shame they let the owner has let the resort go. Owners need to step in and upgrade the rooms. The resort is in a great spot, just needs a lot of TLC.

Where to start? 1.Contacted the property twice before arrival for airport transfers to have nil reply or pick thus had to use a taxi. 2.Reception upon booking in had a porter take us to our room, half way there we where heading in the wrong direction as we had previously stayed there. Upon return to reception we where told it was our issue and to take it up with reservation. I showed them by booking and room booked to be told once again it was my issue. Upon demanding to see the manager who then realised we had been put in with a booking group, then gave us the correct room however not having the king size bed as in the reservation. Reception staff need alot of training as the first point of contact 3.Dining for dinner at the terrace is quite limited, even though they have different night specialties. Most of the food is only warm, not hot and catering is mostly for the kids with half the options being the same every night of nuggets, chips, spaghetti etc and it shows in the lack of people that go there for dinner. Wild ginger restaurant is Good however 4. Drinks are very over priced. A $14 bottle of wine in AUS they sell for $114 AUS 5.As in point 2 we have stayed here previously in 2019 and its very noticeable the drop in staff attitudes. When it's 1 or 2 it's the staff, but in this case its the management. you see them walking around everyday looking for faults and to pull one staff member aside and give them a talking to in front of guest is not a good look.

the service level was disappointing. though the staff as individual were nice and a team they lacked leadership.

Warwick Le Lagon is a large, well-maintained property that’s ideal for families and elderly guests. If mobility is a concern, I’d definitely recommend booking a villa closer to the main restaurant and amenities to avoid long walks. Although they do have buggies. The buffet dinners were excellent value — around $50 AUD — and kids eat free, which is a huge bonus for families. Breakfast was decent but exactly the same every day, so it can get a bit repetitive if you’re staying more than a few days. Lunches were average for kids free option and didn’t vary much. There’s plenty to do, including water sports — and free sailing is a standout. The setting is absolutely beautiful with breathtaking views over the lagoon. Skip the turtle sanctuary, though — it felt more like a holding pen. If you’re up for it, head to Top Rock for snorkeling instead — it’s stunning, though not suitable if you have mobility limitations. Overall, a great resort for young families who’ll get the most value from the kid-friendly deals, activities, and the stunning location. I’d recommend no more than five days due to limited food options.

The staff were so welcoming. Our garden house was clean and comfortable. Great stay, thank you.

Lovely staff and grounds.

Only thing that was a disappointment was the activites desk. Wanted to go snorkelling. Told us to come back at 1pm only to be told to come back at 2pm. Came back at then and told we couldn't go cause the boat was out. Waste of a day wanting to do that and screwed around. Other than that, stay was great.

Room was excellent, service just ok and buffet breakfast 6/10