Rating & Review Keseluruhan Royalton Negril, An Autograph Collection All-Inclusive Resort

My butler was the best

Staff was Amazing! Up on arrival, we checked into our room, as soon as we opened the door it smelled like mold. I quickly returned to the front desk to advise them of the issue. The front desk receptionist stated that is was nothing that could be done and they did not have any other rooms that I could be moved to, I requested to speak with a manager. The manager apologized for the the issue and worked to get another room, she explained that it would take a minute. I told her that I would grab some food and come back. She came to the restaurant to let me know that she locate a up-graded room, she was very apologetic. I went to my new room, it smelled like mold as well, not as bad as the first one. For the duration of the trip we tried as much as possible to stay out of room, since my spouse was waking up headaches.

Ricardo and Oshane were attentive and accommodating. Our suite was phenomenal and lives up to the Uber luxury designation.

The room with pool is awesome

My family enjoyed our stay! So much to do, friendly staff, great food! 10/10 would recommend. Swim out rooms are fantastic

I booked this reservation for my daughter and I want to say a wonderful thank you for Tameika from reservations. Not to mention Talecia from Guest Services with her exceptional customer service, she went above and beyond to make sure this was an extraordinary experience for my daughters 18th birthday. She was there with me every step of the way thank you so much Royalton team and I will definitely be sending alot more people your way

I had a wonderful experience during my stay. The hotel looks just like the pictures—beautiful, clean, and well-kept. But what truly made the stay special was the staff. Everyone I interacted with was incredibly kind, friendly, and helpful. Their warm hospitality really stood out and made me feel welcome from start to finish. It was a great stay overall, and I genuinely appreciated the service.

Plenty of things to do friendly staff great entertainment

Amazing eesort

Great property with lots to do!

The quality of the food,customer service,property was top notch.The staff went out of their way to ensure we were comfortable.

Very nice

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We loved everything about Royalton Negril. The beach was breathtaking and the Diamond Club swim out room was amazing!!

What was unique about this property, was their accommodations for people with disabilities. My aunt was able to utilize the beach because of their floatable lawn chair. This was my first time seeing one, and I was quite impressed. This chair makes it possible for her to enjoy the beach. Also, the golf car was available each time she needed to leave her room to go another section of the property. Without these two mode of transportations, she would been stationary.. Thank you Royalton for making her stay enjoyable.

The hotel is beautiful and it has a lot of potential. However, the service is HORRIBLE! when we checked in and went to the pool they told us they ran out of towels then we tried to get food from the jerk hut and they wouldn’t service because they were closing in 20 minutes . I spoke to the supervisor Odette and she did nothing! She pretty much said the towels are first come first serve so if you go there you need to wake up early to hunt for the towels. They seemed to be short staff. The room next to us ordered room service and on my second day the plates were still outside the room. There were no reservations available for the restaurants - because I had the room decorated I had an ambassador who squeezed me in to one of the restaurants. Overall this place is beautiful but their staff have no urgency. I will never go back there!

We didnt book Diamond club maybe pay extra and you’ll have a better experience? Try making a restaurant reso at midnight No need to wake up early to grab loungers. Keep beach towels from previous day if you want to hold loungers Water bottles only available at cafe Shoutout to Omar at Italian restaurant - he put in the effort to make sure our 2.5 year old had his food served right away

The food was terrible and the service was just ridiculous.

The staff were courteous and hard working

While on vacation, I am on relaxing mode and I am not a complainer, but the AC inside the unit was just fresh, not close to cool.