Rating & Review Keseluruhan Residence Inn by Marriott Oahu Kapolei

Disappointed we did not get the “Every -Other-Day Stayover Service after our initial service. We stayed at this property for 6 nights. Would have been nice to get a change of towels and bathroom amenities.

Very nice place to stay. Big and roomy.

We had a wonderful time and the staff at the front desk were awesome.

Everyone one the staff was nice.The breakfast was wonderful.It was very quiet

Nice, clean, spacious room. Lots of restaurants within 1/2 mile. Downside: Parking costs $40/night at this suburban location.

The staff. As a 'mainlander', I am accustomed to mediocrity in service & a level of complacency. I found Oahu very exotic & interesting.

The $35 a day for parking was a bit extreme for this area.

The staff was excellent (Matt was very professional and helpful) Breakfast was very good! However the AIR CONDITIONER in our room was not working. They had this big portable Air Conditioning unit that they had a LARGE HOLE IN THE WALL THAT YOU COULD SEE AND HEAR THE TRAFFIC AND PEOPLE IN THE PARKING LOT OUTSIDE that was hard to program and you could not direct the Air Flow where you wanted and bounced off the wall next to the bed and made it very uncomfortable so I just turned it off. The Air Conditioning unit was close to the corner of the bed blocking access around the bed opposite of the bathroom and had to climb on and off the bed to get around to the living area and bathroom. The shower was not draining very well and would start to overflow into the bathroom so you had to turn off the water and wait until it slowly drained. Have been there with family members before and it was an amazing experience being part of the MARRIOTT Chain of Hotels.

You really need a car to get around the area - and while that is on me, I found staff very unhelpful for the most part in helping arrange transportation or tours. They generally had an "oh well" attitude - including trying to extend our stay on the first day there. On the final day there was helpful person at front desk who suggested the "day use.com" website for us to use by the Honolulu airport. There is just not much to do in Kapolei without a car - again on me - but I found the staff to be average with suggestions or helping. I did not sense anyone wanted to go above basics.

NA

Really good stay! The bed was so comfy! Breakfast was hot and delicious! Staff was very friendly! We would stay there again!

Several food trucks arrived at dinner time making our dining options very easy.

Great location, good staff.

The hotel was nice and roomy but it's the hidden check-out fees that will get you. First is the Island Conservation FEE of $3.80 DAILY!!! Then the Legacy Carbon FEE of .62 cents DAILY!!! What's that for?? Breathing air in the hotel!??? Then on top of the $35 daily parking fee, they TAX you on that, I've paid for parking in other hotels and was NEVER taxed! Other than those ridiculous fees, stay was pleasant.

go

Was great

Room could use some deep cleaning. Had a musty smell when we entered the room

I don’t think that you should have to pay for parking.

I like the cleanliness of the room, space is big, staff is pleasant and the breakfast is a must.

On Oahu’s west side away from the Waikiki areas.