Rating & Review Keseluruhan One&Only Mandarina

The property is incredible, and the service was 5-star..

One of the best, if not the best resort in the world. Amazing and wonderful host (Juan) & hostess (Angelita).

La mejor propiedad en México. Gracias especiales a nuestros hosts: Angelita, Clau y Juan.

The One & Only Mandarina is a beautiful place to stay. The service, food and amenities are outstanding. Been there twice and will definitely return. Memorable experience.

Probably the best hotel we have ever stayed!

Una experiencia inolvidable rodeado de naturaleza y unas instalaciones de primera!!! La amabilidad de todo el staff de O&O agrega un toque magico que hace que, definitivamente, el regresar a este resort sea obligatorio….

Truly exceptional. My sister and I came here to celebrate our upcoming weddings and could not have picked a better hotel. We stayed in a Ocean Cliff Villa (the staff graciously offered us a complimentary upgrade). The room was fantastic. We remarked every five minutes of our trip how lucky we were and how impressive the property was. The service was truly outstanding from start to finish. To give a sense of just how fabulous the staff is: My laptop screen got damaged en route rendering the laptop unusable; within hours of arrival at the hotel the staff had delivered to my room an external monitor just in case I had a work emergency. Our butlers Javier and Jorge could not have been kinder; they were constantly thinking ahead to activities we might enjoy and always ensured we had reservations at convenient times. Truly, truly one of a kind. We will be back.

it is very privately secluded high end resort with excellent service

Me gustó el trato personalizado, de todo el personal te hacen sentir en casa. Y la propiedad esta espectacular

Absolutely incredible experience. I can’t wait to go back!

Staff was wonderful and super welcoming with us.

One and Only Mandarina es una belleza de hotel, nos trataron de forma extraordinarias atendiendo todas nuestras peticiones, el staff es sumamente amable y te hacen sentir en casa, gracias Brenda por todas tus atenciones y Sinuhe por hacernos la estancia tan agradable, seguro regresaremos muy pronto!

Everything about this property was absolutely amazing! Highly recommend visiting ! The staff were incredible, the communication was top tier. Transportation throughout the whole property was easy and certainly convenient. They also provided me a pregnancy pillow which made sleeping and lounging around in the bed and day bed so comfortable for me. I thought that gesture was very helpful. The importance to catering to our needs was the top of their list! We will certainly be coming back!

Cool

Excelente

The best of the best. Great property, great staff. This is a great option to have a wonderful days of spa and don't leave the hotel for any reason. You have everything you need. Amazing views!

Es un lugar hermoso, a pesar de algunos pequeños inconvenientes, el personal es maravilloso, siempre tratando de resolver la situación que se presente.

Most amazing property we have ever stayed at.

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Hermoso pero… No tienen buen servicio. La limpieza de los cuartos es muy tardada. Los traslados son muy tardados. Falta climatización en áreas. Demasiado calor en las áreas que definitivamente no son para niños, como el desayunador. Hay lugares dañados que están en construcción y eso no da buen aspecto. El Concierge privado tarda demasiado en responder. En general bien, pero demasiado costoso para el servicio que se ofrece. Sus precios son demasiado elevados para sus comidas y servicios. No lo recomendaría para familias. No cuentan con servicio de farmacia, sí médico pero no medicamentos y como padres sería excelente que lo tuvieran.