Rating & Review Keseluruhan Santa Ponsa - Fontenille Collection

Séjour magique , dans un cadre exceptionnel. Un personnel discret, disponible et chaleureux. Des services de grande qualité et de multiples petites attentions. L’expérience « Santa Ponsa » est à vivre ! Merci à tout le personnel de l’hôtel.

Santa Ponsa is absolutely wonderful.

Très beau séjour. Jardins magnifique, bel accueil et staff disponible, le seul bémol est sur la chambre dont la douche est défectueuse pente inversée qui inonde la salle de bain, très peu d'eau chaude et de pression, apéro au Sun set un peu attrape touriste... Le Spa est magnifique piscine intérieure chauffée grand avantage les jours de vents.

Santa Ponsa is gorgeous: the buildings, the rooms, the grounds are all stunning. The setting is perfect. I cannot stress this enough. It's a perfect place to unwind. There were some glitches throughout our weekend stay, however. These are small, but for the price paid, they should be ironed out: shower temperature fluctuated a lot between very cold and scalding. It wasn't enough to complain about, but it was an irritation. The spa pool was lovely, but the hammam never quite heated up and the sauna smelled acrid when water was added to the rocks forcing us to leave. The restaurant was good but not quite good enough for the price, and lunch options were limited (a pastrami sandwich was 18 euros!). There was a LOT of confusion in booking spa treatments, but the spa staff did a fantastic job. All staff were incredibly lovely, always helpful and a an absolute pleasure to interact with. And the absolute best part was the grounds. They are idyllic with perfect country walks extending below the fruit terraces. My evaluation is that the conditions are in place to have an absolutely five star experience, but elements do need to be ironed out to achieve that fully.

c est une belle decouverte le personnel a l ecoute et tres réactif dommage que les infos sur les possibilité d activites be soit pas données..cours de cuisine ,de sport ,vélo a disposition... petit dejeuner top piscine extérieure a revoir je conseille