Rating & Review Keseluruhan Radisson Blu Hotel & Convention Centre, Kigali

They charged me an amount by my visacard for spendings during our stay. They promissed us to refund the rest of the amount the ones that we didn’t spend. But unfortunately they did not do that. Very unprofessional.

It was great especially Abasi was quite friendly check-in and also assisted with sight seeing

Loved this hotel - great food and amenities. Would absolutely stay again!

The rooms were very clean and Morden, the staff were very friendly

Good afternoon! This was my husband and I first time visiting Rwanda. The security and front desk staff were extremely friendly and helpful. The facility was clean and convenient. Aime was the best person on the staff. He made sure my husband and I were well cared for. When he saw us, he didn’t want us to carry anything. We also loved his commitment and love for his country! Now the negative! My husband and I got married in Rwanda on April 27th, we decided to have a spa day the day before. The service wasn’t that great. The part that upset me was while paying the staff gossip about us while standing there. They believed because they were speaking in their native tongue we didn’t understand. I make it a point to learn some things before traveling and to download a good translation app. I thought it was extremely unprofessional. Although, I would visit the hotel again, I would not utilize the spa. The second negative is room service and the restaurant in the convention center is EXTREMELY slow. On average it took over 1.5 hours or more to receive our order. The last time I went to the restaurant, I almost walked out because I sat there for about 20 minutes before someone brought our menus and took the order. The worst part there were less 10 people in the restaurant, so I can’t understand the long wait. I would not recommend the shopping centers behind the hotel because they will over price you. Only use the shopping center to use ATM.

Good

We love the clearness of the property and the safe...

Goo

Another wonderful Stay at the Radisson Blu Hotel Convention Center. All pas good, welcome, services, food etc.....

Property was very clean and well positioned for guests

Very good hotel

A very nice hotel indeed. The only issue (and this was a real draw back) was the rigid person (I did not get his name) at the reception did not acknowledge that my stay included a free drink. The free drink was a part of the Hotels.com package. Instead of accepting what I Said, he decided to argue and resist. I then left the reception on a bad note. Other than that, the stay was great.

I liked everything about Radisson Blu Hotel, the staff was warm and welcomig, the lay out was easy to follow, it had several eating options and access to the convention center was a plus. The hotel was clean and the layout of the rooms was a plus. When staying at a hotel

Was awesome

THE SERVICE WAS OK BUT HAD TO PAY ADDITIONAL NIGHT DESPIITE STATING CLEARLY TUME OF ARRIVALS AS EARLY

Great Experience!!!

The staff were good.

It is a fine property with many amenities.

very exclusive rooms and the location is ideal.

the hotel was excellent and I liked the food and gym facilities