My gold tier was not honored. The room had no iron and no bedsheets just a bed cover.

Overall a very good service. One thing that stood out for me though - it was lovely to hear the pianist playing each morning and evening in the lobby.

We had an unexpected extension to our visit to Kigali and this was the perfect place to stay. We chose an executive room and found we could use the business lounge with that level of room. There the staff were very friendly and the food just right for a place to hang out and re-plan the next part of our journey.

If you are going to Kigali, just book this hotel. Complementary transportation three times a day to places of interest. Nice food, great environment.

Radisson needs to pay attention to Front Desk Check-In took over 45mins via the “ Premium Desk” I complained to the Front Desk Manager and I hope she takes action rather than pay lip service to the issue

The stuff and the environment were my best impressions:) Such a homely atmosphere

El spa está increíble, pero la actitud definitivamente del personal no es muy amable por cierto

Stayed for 4 days, made a mistake on the booking for the 5th day, they refused to refund the money. Asked him to make another booking he paid because his bags where still in the room. All effort to cancel was not accepted, and they refused to refund the money. It's the first hotel I've seen in 30yrs of travel to threat their guest who stayed in their hotel so harshly.

An excellent hotel. Extremely clean, friendly staff, and an overall very vibrant location adjoined to the conference center. Very well executed in the beautiful city of Kigali.

Very excellent!!

The airport shuttle was easy to find. The internet stayed fast.

A very clean place

Excellent

인터넷 빠르고 아침식사 별도 이용시 55,000원으로 퀄리티 대비 비쌈

High-end hotel with tremendous service from the staff. At only ~$500 for an upgraded executive room for 3 nights, the value is extremely good. I highly recommend them for anyone traveling to Kigali.

Yes

Great Stay

Great service overall, very satisfied!

Lovely hotel with many amenities

Amazing location and for the new years was a perfect stay. Amenities in the room a re great