Rating & Review Keseluruhan Birch Hill Suites Extended Stay - Blue Ash

Walking up to the door all you could smell was Mary Jane, and yes I understand it’s legal there but should the worker be doing it while on the clock? And when got inside to the front desk, though she had visible hickies all over her neck she was sweet. Goto the room and smelled dirty there was some blue sticky stains on the floor and my son was to have surgery the morning pulled the sofa mattress out and the second you opened it the smell hit you, and it was either blood soaked into it or poop, there was no sheet on it so it was visible and I immediately left. When I called the front desk and I told her about the mattress was “ewwww house keeping should have caught that but thanks for calling and letting me know they need to fix that” that was it nothing else like let me get you a different room not that I would have taken it, but just the offer to try and make the situation better,, not just ewwwww, or just I’m so SORRY. So one sweet personality doesn’t make up for all that

The bed was comfortable but the overall room/hallways needed a good cleaning. We won’t be returning. There wasn’t even a washcloth in the bathroom.

Bare bones. No bedspread, no tissues, no glass to rinse after brushing. The refrigerator rattled when running. I had to turn it off. When I check out I was not asked about my stay - I would have mentioned these issues. It gets a 2 on K y because it was clean.

The dirtiest rooms, dusty moldy carpet, roaches and very unprofessional staff.

Everything about this hotel was Terrible from the rooms to the staff.

The place was infested with roaches, you seen them even in the daylight. Front desk staff was unfriendly and talked about everyone. The cops were there nightly and there were people sleeping in the hallways, with needles and needle caps laying all inbthe hall way on my floor. Nasty place all around.

We paid for 7 days and left after 2 fully accepting not to get a refund, that's how bad it was. Don't go here to recover from any surgery ...ever. while I tried to nap with my pitty (esa registered) the front desk continued to send weird staff members to enter my unit. I told them I was sick, in treatment. Had a surgical procedure and hubby booked the room for a week to keep the kids and babies outta my face so I can recover. Skinny older dude that checks ya in kept my id, after I asked for it. Ran a background cc heck on me a couple hrs past closing time. Then he said I'll be up to your room with. A key..I was soooo tired. I said excuse me sir you better not

I really enjoyed in hotel

Roaches and very bad smell

Katie greeted me by name when I arrived, and got all the basics - door keys, etc. quickly, and explained they are proximity - so just a tap is needed. The building is really well built, with a fitness room and laundry available 24/7. Met interesting 'neighbors' in the same building. The room is one of the best, and nicely decorated. And I got a great night of sleep - so necessary for travelling!

My first impression when I checked into my hotel was good. The building outside looked clean. Parking lot had a lot of damaged asphalt. But when I got into my room. The flooor had dark and white stains on it. At 7 pm is when the cockroaches started to come out. I killed about 15-20 after I decided to get help from front desk because it was getting out of control. At 8pm… I had about 35-40 new cockroaches on my kitchen walls and cabinets. I rant out of the room swinging a towel trying to keep them away. They just kept on coming out from somewhere. They said “well, we are a large establishment and we spend millions on getting rid of cockroaches. This is not unusual.” I was shocked. I left. I couldn’t stay. The cockroaches started to move after sunset. It was bad.

The hallway had not been vacuumed in over a year, the room in front of us was boarded up from the police from a year ago. They did not provide any supplies for the kitchen. And the property has roaches. The lady at the front desk was extremely friendly but we will never be back due to the health and hygiene concerns.

This place has so many flees my poor dog was attacked by them. Terrible experience for me and my dog

Property was not as described. There was a huge hole in the drywall. When I asked about the extended stay amenities for the kitchen such as basic kitchen wear I was told I needed to bring my own pots/pan and utensils. Did not feel safe there and left after checking in.

Property was not as described. There was a huge hole in the drywall. When I asked about the extended stay amenities for the kitchen such as basic kitchen wear I was told I needed to bring my own pots/pan and utensils. Did not feel safe there and left after checking in.

Decent beds, nice kitchen, but ants infested the place, and 7 roaches were killed the first week of staying. They kicked us out randomly in the middle of a week paid for, refusing to refund any money. Told us they had trouble keeping people there... yeah, no wonder.

Upon arrival at this property, it was very apparent it was not what was pictured. The pool area was dirty and unkept and the pool was closed. There were people in the lot smoking weed and drinking. When I went room, it appeared "clean" but clearly smelled of smoke and the sheet were not clean, and I noticed roaches immediately. I called the office the next morning and was told I would be put on the Orkin list, and they would set "traps", but to my knowledge no one ever came, and I made multiple complaints. They attempted to charge me an extra $85 for an "undercharge" that I booked and paid for through Expedia not directly through them and was told to pay or get out immediately at 7pm at night! Refusing to pay due to their mistake with Expedia and their price mess up I left that evening and was forced to book another room on the "fly"! Do NOT stay here they are a terrible company and stay buyer beware!

The property was unsafe. I killed five coaches. Tryed call the front desk but no answer. Both tvs doesnt work. Waited 2 hours for them to get a tv making me late for a concert. Homeless people with theirs dogs all over the property. One.was in the elevator. Hallway smelled like pee cigarettes and dog. Overall this hotel get a flat F. The health department need to come.and investigate!!!! And carpet is nasty.

We had booked a room with 2 queen beds and there was only one fortunately there was a hide a bed in the couch but that was uncomfortable. They couldn’t give us what we paid for and got nothing from them.

What ever you do, do not stay here. I booked this hotel so my family and I can go to Kings Island. When we started bringing in our stuff, the first thing that happened was the smell, it was horrible and smelled like smoke. The front desk associate said the room was just renovated and that made us super happy. Oh boy, was that wrong. Once we arrived in the room, there were no curtains and a cat toy found by the refrigerator. My kids and I were about to go to bed and started brushing our teeth and we found roaches by the toilet. We immediately packed up our stuff and headed to the car. I stopped into the office and let them know the situation and the front desk associate gave me the managers number to call in the morning. I called the hotel and they said I would have to call hotels.com to work through this. I called hotels.com and they put me on hold to call the hotel and the manager said no way, they will not refund me my money even though I was only in the room for five minutes. I called the hotel back and she said I would have to go through hotels,com again. I asked for the owners/company's phone number or email and she said she would be the only one to talk to, she cannot give out any other information. She was absolutely so rude and disrespectful. I usually do not write reviews, but this one was so bad.... if you like roaches and terrible smelly rooms, this is the place for you.