Washrooms is so dirty

All around great friendly service.

Friendly, efficient service. Very helpful staff. Comfy bed and decent bathroom. A little noisy due to poorly fitting windows. But good value and would stay again.

Ich bin sehr zufrieden

Loved the staff, the 24-hour room service and our room.

空港から近く、無料の送迎があるので、空港を利用する場合とても便利です。夕方以降の到着でも、レストランやバーがあり、利用することができます。私は旅行していませんが、昼間はカフェも隣接しています。ただ、部屋の位置によるかもしれませんが、Wi-Fiが少し弱く繋がりにくかったです。スタッフはとてもフレンドリーでした。

I don't like

We stayed for a week and were generally disappointed by the suite as the photos did not match reality, especially the bathroom. Shuttle service was almost 2 hours late for our airport pick up even though we were confirmed and on schedule at least a week prior. It only arrived after we'd made several phone calls to the hotel asking about the shuttle driver's whereabouts (they kept lying to us by saying it'll arrive in 5 mins). Once we made it to the hotel frustrated and exhausted, we complained to the lady at reception only to be met with an apology and a sad explanation that they had to prioritize picking up other passengers that were supposed to arrive the previous night - which was an insulting explanation for us. Furthermore, the floor our room was on was extremely noisy due to rowdy and disrespectfully loud guests - I was personally awoken between 2-5am for several nights in a row. Staff wasn't helpful in managing their guests. Manager was hard to reach as he hadn't shown up to the reception desk or the hotel during our entire stay. We've made several complaints to the reception staff and they ended up giving us false hope in a potential room change. As part of VIP Access perks, we did not enjoy all the benefits. Facilities are a joke - spa is just a steam room, no massage, unsanitary and tiny gym.

Fair value for money........................

Perfect for transit in Addis ! Comfortable and homely and very helpful staff has a gym and steam room too and great cafes and restaurants at doorstep

Amazing customer service, comfortable, clean and the location was close to anything you want and need.

It was fine and clean room good service

It's a nice place to spend time w

The shuffle driver his name is Alyase his is amazing person kind and helpful!

Good staff, food was good. Staff call at weird times sometimes to ask about stuff. Outdated rooms, wall paper peeling. Beds are good but don’t have protective covers on them or pillows so not sure how they keep them clean between visitors. Shower not very clean, no AC, and windows don’t have a net or screens to keep out bugs so mosquitoes come in sometimes when you leave them open. Floors of room were generally clean.

Had a great experience would come again

Check in is hassle free, wonderful reception 💯

Staff and management indifferent to guests! Staff member tried to charge me for a complimentary sprite!

Great location, very friendly and helpful staff. Comfortable bed. Good shower.

Area around property is poor especially when it rains!