I booked online and the money was deducted, the guest was then turned away. They steal your money, dont book with them

Hotels.com do not work with this accommodation. Hotels.com will just steal your money and but you through a very dangerous situation once you'll arrive to this accommodation, at night, and you will be told that there is no room for you and your child since they don't work with hotels.com. Hotels.com will find all ways to not take your refund request into consideration. Hotels.com is the closest to a scam you can get. Run!