Rating & Review Keseluruhan Utalii Hotel

Property is good.

Safe, clean large property for walking, great gym and staff, customer friendly staff, great breakfast

We checked into the hotel late due to flight schedule. When we got to the room, we realized the air-condition was not working, and the telephone in the room was not working either. We checked with the reception where it was confirmed the whole facility didnt have working air conditioner. We were promised a stand fan which was never supplied. it was raining on that day so opening of the windows for cooler air was no option. Very disappointed and there was no compensation for the inconvinience.

The area around the property well maintained.

Staff was great. Carpet was worn down and needs replaced.

Needs renovation. It’s been a while since the property was renovated

It’s okay

Hotel may be getting a bit old, but with its very friendly staff it offers good value for money

Decent hotel but no hot water and elevator not working. And nothing around in walking distance if you want alternative options for food, etc.

1) Wrong information by staff..Receptionist had told me I have to pay separately for use of Health Club when the same is complimentary for in house guests. 2)Defective shower room and water leakages on floor. No hot water from shower 3) Spa had no towels--I was told they had all gone for laundry. 4)Though food was good , waiter service in dining room was very poor.

Very homely accommodation, easy going and prompt staff on demand.