Rating & Review Keseluruhan Johari Rotana

The services was amazing, Emmanuel was a really good receptionist and attended to all our needs. I exceptionally loved the gym and sauna too. Dining experience was fantastic.

I booked ocean view suite but got city view so was a bit disappointed. And i was there while they hosted a number of VIPs so there was a lot of police, military and so on. And guests were being cautioned on not wearing very revealing clothes. I guess it wasnt the establishment's choice but yeah it was quite frustrating. The staff were amazing. Food, not so much

Nice place to stay in, rooms are very cozy

Terrible and unfriendly place

Ho prenotato questo hotel perché indicava la camera di 105 mq. Avendo necessità di spazio per sistemare i numerosi bagagli di 3 persone adulte, provenienti da un lungo viaggio, ho prenotato una doppia twin beds e un letto da aggiungere. Purtroppo arrivati in camera 1701, che era pulita e con bagno grande, mancava il terzo letto ed ho dovuto attendere oltre 40 minuti per farlo aggiungere. Un misero letto, composto da una brandina imbottita di 5 cm e un topper a fungere da materasso. Scomodissimo! Inoltre, mancava tutto per la terza persona. Dagli asciugamani alle ciabatte, quest'ultime non portate. Ho chiamato la reception e mi hanno detto di scendere ma, nonostante, le mie considerazioni, l'unica cosa che ha saputo fare l'addetta poco professionale, è stato di mandare 2 uomini provvisti di metro a misurare la stanza che, chiaramente ed a occhio nudo si vedeva che non era delle dimensioni da loro indicate ma la metà. Ritengo veramente vergognoso in un hotel 5 stelle un comportamento del genere. Infine, se non si è in grado di aggiungere un letto comodo nella tipologia di camera da me prenotata è meglio non fornire il servizio. Ho dormito malissimo e la totale mancanza di professionalità da parte dell'addetta al check-in, che all'intervento di Hotels ha negato tutto, mi porta a considerare questo hotel sicuramente di categoria inferiore

we enjoyed the stay

A glitch in Expedia’s system inadvertently caused me to double book . The hotel and Expedia where aware of this well in advance yet refused to cancel the booking and stole my money

Hyari and the fitness managers were great. The food was excellent as well as all of the food management staff. The pool and scenery was excellent. Only problem was that there was a glitch in expedia booking causing me to double book. Even though the hotel was informed in advance and contacted my Expedia to change this they refused to refund. That is dirty and the truly don't need the money that bad to do something like that.

We were very happy with our staying at the hotel. Our room was clean with a lovely wiew. Emanuel in the reception made our visit as pleasent as it could be. He was very helpful and polite.

Restaurant staff are poor for a five star property. No greeting upon arrival. Don’t show where one can sit. Acute shortage of waiters…. I had to inform staff that certain items ran out. Overall service was very poor 5/10. Great improvements needed. Didn’t see any restaurant manager or supervisor

The hospitality staff were great. Loved the 8th floor outdoor lounge / restaurant area. Very nice fitness center with good equipment.

Amazing

Virkelig fint hotel med en god beliggenhed lige over for færgerne til Zanzibar. Venligt staff, god pool mv. Morgenmaden er i orden, men kunne være bedre.

Amazing room, excellent restaurants, spa, great location, professional and friendly hotel staff, beautiful city. Rotana is the right choice since it’s the best 5 star hotel in Dar es Salam.

was amazing we enjoyed

Hotel impecavel de alto nivel. Quer uma estadia de luxo é o lugar certo. Restaurante execelente

The staff is excellent Vanesa the manager and her staff is outstanding.

The outdoor restaurant was very nice. Best breakfast ever. Crazy amount of food choices

Ok so we had 1 night booked so we could come over from Zanzibar to do some shopping. Check in states 2pm and we arrive at 2.30pm. We had booked a King sea view room. We proceed to try and check in where the lady asked us to sit down for a few minutes, not a problem we sat in reception and waited. Whilst we were sat there we overheard an elderly American couple who had been waiting to check in for 3 hours. After an hour sat on the sofa in reception I went back and asked was there a problem? After several discussions with other members of staff the lady stated that there was a technical issue with our room. After another 15 20 mins she came back to say they had upgraded us BUT this wasn’t a sea view. At that point we just wanted to shower get changed and explore, therefore we agreed, after all it was only 1 night. We headed towards the lift and tried to access the lift with our room key, it wouldn’t work, so back to reception. This happened 3 times until finally it was sorted. The room was adequate and very clean, however the safe didn’t work…. (It needed new batteries) that took a further 40 mins. By that time the shops we wanted to visit were shut. We decided to go to the slipway shopping mall and have tea. When we returned we tried to access the club lounge and grab a coffee, only to be told it wasn’t working. Also I might add NO snacks…. So what a complete waste of our holiday because of the poor and inadequate customer service. Let’s be honest we only went over to.

We had a great time in Dar, Hotel location is perfect