Fire alarm started beeping at 3:30am and required us to call the manager to confirm no fire danger…no one responded to the first call to operator and finally a staff person came to the door…fire alarm went off again but then was silent for the rest of the night…not a good night’s sleep but we were offered another room to stay in but we didn’t take it…not going to leave our room without taking our bags as suggested by staff member…room was really warm and had problems with the air conditioning…didn’t come on as expected…overall looks nice but not what we expected from BW Premier hotel.

Spotless, comfortable and excellent, attentive staff. Lovely coffee bar area

Beautiful hotel, not much for amenities but would definitely recommend and stay again!

Friendly staff, great gym, central location as well. What not to like here.

Not a 5 star at all.

The staff were incredibly friendly. Beautiful hotel, lobby lounge and spacious rooms. Close proximity to downtown shops, restuarants and Columbia River Skywalk. Highly recommend!!

Wonderful place to stay, nice and clean, helpful staff. I’d definitely recommend this place for other travellers.

Fantastic location. Room was very clean but a bit stark. No artwork and no comfy chairs, only office chairs.

My wife, son, family pet and I stayed in the Suite with kitchenette Apr 30-May03 2026. Beautiful, relaxing and comfortable suite with lots of room. The beds were very comfortable. Although busy with guests, the hotel was quiet and relaxing. The staff were very helpful. The area was great for early morning walks along the River walkway. The staff recommended the nearby Bridgeview Cafe for Breakfast / coffee and we were not disappointed. Great for a sit down breakfast or food to go! We will definitely be back to both the hotel and cafe.

This hotel is a favourite of ours. Beautiful rooms, fully equipped kitchen if you need it (including a dishwasher) and large bathroom with tub/shower. A separate living/dining area to the bedroom with king size bed and additional sofa. 2 large TVs; one in each space. Our only suggestion for improvement would be to add a restaurant/bistro. The Crown has a wine bar, albeit a little pricey, but no food options.

Friendly staff, clean rooms, central and convenient location

Best place in Trail to stay! Rooms are sizeable and clean. The lounge is fantastic

Very Clean and nice staff.

Great stay.

Excellent room, handy with kitchen and plenty of parking. Overall a very good experience.

The hotel was beautiful, room bright and spacious, quiet even though the hotel was full. Staff extremely friendly and accommodating! Would definitely stay here again!

Exercise room was large and equipment was clean and new.

The hotel was in perfect condition and newly renovated. Our room was huge and had a full sized refrigerator, a cook top and a microwave. The staff were extremely helpful and friendly. The location was perfect; very easy to walk to restaurants and grocery stores. I can't say enough positive things

Clean spacious room. Nice furnishings, comfortable bed. Good location. Very walkable to restaurants and stores.

First of all, the staff was excellent. They were helpful, engaging in conversation and very kind to our request.The rooms were comfortable and clean. We plan to return again next year and book in the same hotel. We were upgraded from a single king bed to room suites with two king beds. If you’re coming up for a girls weekend, this is the perfect place to stay. It’s worth the extra money to get this suite.