Staff, security, clean room.

The staff is warm and friendly but we got sick after eating what they call chicken nuggets and that was rough, other than that, the place is nice.

We had a wonderful stay here - an oasis of calm in the hustle and bustle of central Kisumu. The rooms were clean and of a much higher standard than most other hotels in the area.

Kisumu, Kenya, I enjoyed this place. Great breakfast. Thumbs up. OK, here is a heads up for an American, here an all-inclusive breakfast does not include coffee. Think British, tea is included, however coffee, no. Again, just a heads up, great place though.

Thw courtyard was lovely and the soft gospel music over breakfast was very pleasant. I would have loved brewed coffee to have been part of the breakfast buffet without having to pay 300 for expresó. But overall a very good experience.

Room card key not opening trouble happened almost every day.

夜チェックインしたら、部屋の中に蚊が沢山いて、寝るまで６匹殺した。 夕食をレストランで食べる際にも、網戸を使わずオープンなレストランな為、蚊が多く、現地の人は気にしていないが、旅行者には夜の蚊は怖い状況の為、次の日からルームサービスに切り替えた。ルームサービスをしてくれるのはありがたかった。 ２週間の滞在期間中、ほぼ毎日、ドアのカードキーの読み取りトラブルで受付と部屋の往復をさせられた。

Vittoria Suites has been my go-to hotel during my annual trips to Kenya for the past eight years. I've even recommended it to friends and family as a "hidden gem" in Kisumu. When traveling with my family, however, I’ve usually opted for other hotels that I thought would be more kid-friendly, like Imperial Hotel (now Sarova Imperial) or Sovereign Hotel. This December 2024, I decided to stay at Vittoria Suites with my family since it was just for one night. To my surprise, this hotel keeps exceeding my expectations! It’s one of the very few hotels in Kisumu that still offers interconnected family rooms. Imperial/Sarova removed theirs during recent renovations, leaving Vittoria Suites as the only hotel near Kisumu CBD with this feature—perfect for families with young kids who can’t stay in a separate room. We had an excellent stay and enjoyed dinner through room service without any issues. Why do I love this small hotel so much? It’s located in the posh Milimani neighborhood, close to the CBD. It’s quiet, clean, and every room has working air conditioning (a must in Kisumu’s heat). The breakfast is always excellent, with a wide variety of options. Plus, there’s a chef on standby to prepare anything not included in the buffet. The only downside? The bathrooms have vented doors positioned right next to the beds—a poorly thought-out design. Overall, it’s still a fantastic choice, especially for families.

Very comfortable, nothing to regret about , breakfast was so delicious plus humble respective staff

This is an excellent hotel but with one small complaint: No brewed coffee for breakfast. If you want good coffee, you need to pay a stiff fee. It's odd. Nearly every hotel offers free coffee but the Vittoria charges several hundred shillings for a cup. Come on Vittoria, you run an excellent hotel operation, you can offer brewed coffee with breakfast!

We stayed a week in Vittorias Suites. It was our second time. We were also there shortly after opening of the hotel. During our stay we also booked rooms for our friends. What was disappointing us the most was the lack of social behavior of the staff. Nobody is asking how you are doing; if you check out, no one asks how your stay was; our wishes you a safari salama. The whole staff can use a training on customer care. You dont feel welcome or appreciated. Rooms are quite ok. Big enough. If you have a room for two, it would be useful to have two cups and enough towels. Food was also good; except for the last eve; then the chef must have dropped the bottle of chilly into the spaghetti. Location of the hotel is good.

Always our choice for Kisumu hospitality

The staff were very courteous and friendly. Especially Michael and Baraza in the restaurant. Didn’t catch the name of the woman who checked us in, but she was very friendly and professional as well.

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Nice clean and cozy.

I would book here again.

Good Hotel for its level but we had issues with the water in our room. We got to change room, but the new didn’t have a safe. They agreed to let us also have access to the first room but when we came back at night the card was not working. They should try to do regular maintenance and make sure all rooms have the same standard. All rooms have the strange mosquito curtains which covers off the bed and bathroom. But a lot of mosquitoes come in through the bathroom because the windows there don’t have mosquito net. I would prefer mosquito nets that only covers the whole bed. Plus nets have some small holes in them including where they are attached to the wall. This was my second time staying there so I think you get what you pay for. For my first stay there were no issues except small holes in mosquito net. Staff are very responsive.

J ai regretté que dans un établissement de ce standing. Il soit impossible de se procurer de l eau gazeuse.

The Vittoria continues to be an excellent hotel in Kisumu. The place is clean and well maintained, room size is good. Mostly, the staff is always helpful and friendly. Everyone staffing the Vittoria deserves a nice pat on the back.

The hotel was clean, the room was just adequate for one, it lacked a refrigerator, and microwave. The TV was bad, two local channels & Aljazeera. The staff was helpful and courteous, the food was great.