Well organized and helpful

It’s a fantastic location.

It was all good except for the loud party on the premises that we were told would end at 21hrs that didn't end until after 23:30.

This is my 6th stay at this hotel,recent new ownership,friendly staff,affordable,nice breakfast included,quiet,restaurant food is good,wifi works good,smart TV's...walking distance to mall.located next to golf course

Decent hotel in Ndola, needs some work, shower doors where broken, could do with a mirror in the bedroom near a plug socket as only a mirror in the bathroom and no socket. No hairdryer, just easy fixes

I enjoyed my stay and the staff were very good! Unfortunately, breakfast is suppose to be served daily at 06:00 and we only managed to be served just before 07:00, making us late for the golf tournament we went for. Additionally extreme profound inappropriate music was played with vulgar language at Sunday lunch, celebrating woman’s day. ??? But other than this, our experience was reasonably good.

Yes all was well

People were great

Customer service was amazing, electric Kettle wasn’t working and not so clean.

Just good balue in a good area

Exceptional place.

Enjoyed our stay at Greenwood Manor. Their food is excellent. Staff etiquette is good. Very respectful and courteous staff. There's need for closed cupboards for clothes in the rooms. Roadworks are in place around the property. It is impossible to access the property using Google maps as the only entry into the neighborhood is a concealed dirt road. Very happy that the staff physically came out to meet us and direct us to the hotel.

On the positive side...the staff is respectful and helpful. The breakfast buffet is ample and well stocked with custom egg orders available from the kitchen. Unfortunately, power seems to be unreliable, as is the internet...with no compensation offered for the inconvenience. The rooms are older with run down furnishings and decor. A concrete floor with no carpets or area rugs...so slippers are a must (which can be got from the front desk). There is a fridge in the room, which is a positive, along with a kettle My room key failed twice in a 6 night stay, so multiple trips back to the front desk for recharge. AC in the room worked quite well, however, I had no control over it as the remote didn't work. Shower had decent pressure and good temperature control, however, the water didn't drain well so I had to keep the pressure lower so I wasn't standing in inches of water. Laundry is well priced and returned same day, which was great. A quiet hotel as it's tucked away off the main road, with a decent bed, so I did get an excellent sleep for the week I was there. An average stay but a, seemingly, good value for what I paid. 5 minutes walk from a nice shopping plaza with groceries and several restaurants.

Stay was excellent and staff kind and supportive

Nice outdoor bar area and good water pressure in the shower. Directions in are tough as they have some road work near the entrance. Staff is pleasant and breakfast is simple but fresh. Ndola is a place I regularly travel and I would suggest anyone stay here, you won't be disappointed.

This was my second 2-week stay at The Urban Hotel. I can tell you that, as someone who grew up in the UK and now lives in the US, this hotel makes the best chips I have ever had! The tea is decent. Breakfasts are great. And, even though the dinner menu is somewhat limited, it is all very, very good. A typical dinner costs less than $10 and will fill you up for sure. The room was good enough. The housekeeping staff, like all the hotel staff, were kind and friendly. The WiFi worked well, considering the challenges in Zambia with electricity. The hotel has backup power, too. An early morning stroll around the surrounding golf course is a great start to the day. Definitely stay again.

Very nice Ndola Hotel! A/C was marvelous! The people were 100% cooperative and available. Morning breakfast is the best I have ever seen!!! It is now the ONLY hotel I would ever stay in Ndola! :)

Great stay

Decent breakfast included. Good safe location.

With a cool design and urban-like service, I am fully satisfied and stay comfortable, except for the following: No light is above the desk, which is essential for a business tourer, and I don't feel like turning on a cold-coloured ceiling light.