We arrived shortly after midnight due to the flight schedule. They gave me a lower class room than what I paid for. The next morning I asked to get an executive room, which I had paid for. The receptionist called the manager, who they called Madame. She had a bad attitude like she was doing me a favor giving me the room I had paid for.
We moved to a room where the toilet had no seat and the refrigerator did not work. Neither did the safe. This was not acceptable, so we were shown other rooms but Madame was not sure whether things would actually work. In the end we got a decent executive room but like before the refrigerator did not work. Stuff spoiled. And a whole morning was wasted waiting for Madame. Also, in that room the safe did not work. So after a long wait they brought in one ... which did not open. Eventually the safe was opened but what is the point of having it if someone can just carry it away.
Some days there was a hand towel and on others not. Same for floor mat in front of shower. One morning no warm water!!
The breakfast was okay but sometimes none of the 15+ coffee cups and saucers had no tea spoons.
The options in the restaurant are limited and are further limited by what they can actually do. - Grill did not work.
The lighting on our corridor was out. They did not care.
This could be a much better place If they only had MUCH better management. I hope the owner reads this review.
