Rating & Review Keseluruhan Dunedin Star Guesthouse

Amazing services, great rooms. highly recommended.

Sehr hilfsbereites und nettes Personal

Great for the price

Very nice stay for the price. Kind staff. TV and fridge in room would have been nice.

Why did you refund less Money? I have paid 32,66 euros. You refunded 26.72 euros.

During our breakfast, the owner interrupted us to accuse us of not having paid for our stay. She claimed we had entered the wrong CVV number, causing the transaction to fail. We assured her that this was not possible since we used Apple Pay, but she became agitated and asked us to accompany her to the reception computer. At the computer, she showed us a list of rooms that were supposedly unpaid. We noticed that the reference number for our room did not match the one for our booking and pointed this out to her. Once she realized her mistake, she quickly changed the subject and told us to "enjoy" our breakfast while she sorted out the payment issue. She mentioned that the booking office was closed, so we could continue addressing the issue the following morning. That was the last time she spoke to us about the payment. She didn’t even apologize for accusing us of non-payment or for her incompetence in confusing a date on her system with a CVV number, despite our explanation that we used Apple Pay. I don’t recommend this place at all. It doesn’t look like the pictures, and the host is rude. Additionally, a guest parked us in and became angry when he had to move his car. To retaliate, he maliciously locked us out of the parking when we returned. We ended up leaving our stay early because of all this.

My booking was an overbooking, so I ended up having a room that usually was for tour guides, very basic. It did have a private bathroom but had odor. Anyway, better than no place to sleep. Still appreciate the inn manager, and blame Hotels.com system for overbooking.

The hotel id getting a bit tired and could do with a bit of an upgrarde. It would have been nice to have tea/coffee making facilities in the rooms. The soap dispenser didn't work in our bathroom and the sliding door needed a good clean on the bathroom side. Otherwise can't complain.

Location is good. Near a supermarket. No TV in the room.

Service was good and personal very helpful. The lock in the door to the room was very dificult to open, it was annoying. The water from the shower rann out on to the floor beside thought there was a shower curtain. The light in the room was weak. Outside was nice with a table and chairs. We could park our car in the courtyard which was very important. The price value versus cost is ok.

It was ok to the price. Some small things like the water from the shower leaked out to the badroom floor while showing. There was a curtain but it didn’t help much. The doorlock was very dificult to open from outside. And the doorhandle was loose. It was annoying.

Gefallen hat mir das sehr freundliche Personal. In dem Zimmer haben Gläser und mehr freie Steckdosen gefehlt.

Das Dunedin Dtar Guesthouse liegt zentral in Swakopmund und hat einfache, aber zweckmässig eingerichtete Zimmer. Die Angestellten sind freundlich, das Preis-Leistungsverhältnis stimmt.

nette kamers, super vriendelijk personeel helaas geen super lokatie, maar als doortocht lokatie is dit super

The guesthouse is a recommendable place for a reasonable price. Breakfast is a bit scarce, but alright.With prices in Swakopmund being pretty high in general, it's a good alternative to many of the overpriced hotels. Cleanliness good be slightly improved, though. No internet connection in rooms, only at reception.