Rating & Review Keseluruhan Carlota Sustainable Design Hotel

This hotel is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!

This plans is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!

The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent. The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.

Great vibe

Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace Overall there was no real warm feeling to the hotel, it felt cold and soul-less.

Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design

Beautiful little boutique hotel in the center of old town. It’s a charming building and sweet staff.

Lovely boutique hotel, best to book thru hotel to get breakfast included.

The hotel was a beautiful mix of modern and the tradition of the building. The view from the top was beautiful and the staff were so lovely.

Beautiful old building, updated nicely. Wonderful hotel and restaurant staff

This hotel is beautifully designed with cool modern rooms with high ceilings and several cozy public spaces in a turn of the century building. I could live in this hotel. The staff was incredibly attentive and friendly. We visited during a difficult time politically so it was great that the staff was extra accommodating. The hotel breakfasts and menu are delicious and the rooftop bar has great views over the historic district. The staff also upgraded us to a suite since the hotel wasn’t full and that was much appreciated and made everything extra comfortable. Thank you!

Excellent staff and restaurant. Area around the hotel though is not the greatest.

Wonderful staff, no faults here. Excellent location as well (if you are interested in sightseeing) that is just a few blocks away from the Plaza Grande, where you have the presidential palace, the cathedral, etc. We booked a room with a city view / balcony, which I don’t really think is worth the extra cost since the hotel is in front of a market / Western Union outlet. Based on what we have heard from locals, the historical center has a lot of pickpockets so just a word of caution about walking around at night.

The staff were wonderful. The hotel was clean and the rooms were nice. Easy walk to Plaza Grande and the sights of Old Town. I definitely recommend.

The location of this hotel is great. Walkable distance to the historic center and it’s attractions. The only downside was that it seemed as if we were the only guests at the time so the hotel staff was slightly slow. Also, most of the staff only speaks Spanish.

Great location, stylish design, warm staffs, there are minor improvements can be make: better towels, sometimes it felt the front desk was understaffed, it was labeled VIP access but I didn’t remember got any VIP benefis.

Amazing Hotel! Great design in common areas, rooms, and wonderful rooftop with views of the city. Walkable location.

Fabulous small hotel with courteous staff and a unique vibe. The rooms are on the small side, but are wonderfully laid out so that they feel spacious and luxurious. Food in the restaurant is good, and the rooftop lounge has a wonderful view. Would absolutely stay here again on a trip to Quito!

Superior customer service

Love this hotel. Terrific staff, great location and rooms that are one of a kind.