Rating & Review Keseluruhan Kololi Beach Resort

Very accomodating staff. We travelled with a toddler and the hotel felt safe for the child to explore as well.

Good

Very nice. Nothing to complain about.

The general stay was nice, however a few fixtures and fittings was not working properly like shower enclosure, but everything else was fine

Very good place to stay in in Gambia, Very good staff and really friendly. I come here all the time.

Beautiful resort on the beach. Easy to get a taxi or to walk to the taxi park.

Vriendelijk personeel. Hotel is goed onderhouden Bij vragen/klachten wordt er direct actie ondernomen. Mooi weids opgezet park Fijne ligging

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We were fortunate enough to be given an upgrade from standard to superior - how we wish now that we were not. Check-in was an interesting experience and despite on check-out almost being hustled out of our room by the cleaner there was no option around getting into the room early if it was ready. Not a big deal as could go use the pool and towels are provided. The room was big, clean with the bathroom a little dated with a broken handle on the door and a shower head that was a little tempremental. The biggest issue was the noise from the bar accross the road which went on to around 3am on the weekend and about 2am during the week. Not the hotels fault - and becuase we were only there a short time we didn't ask to move rooms as firstly the reason for the upgrade was the shortage of standard room and quite honestly I could not be bothered to pack and unpack again (the weekend extra time being the last 2 nights). If you are given a room in the Stones building my advice would be to ask to move to the other accomodation - unless you plan on drinking into the early hours then it would be perfect. While the Stones building does have it's own pool it is quite some way from the beach (and the main accomodation) and main pool area. Drinks were somehow more expensive in the top bar than the beach bar (for beer). We did not try the food but recommend the milkshakes. I would only stay here again if it is was in the accomodation blocks near the main pool/beach.

Most of the staff were very welcoming especially reception staff in particular Igbo. The restaurant staff were not as friendly. One of the staff did not give me my change back( 25 dalassi ). Got my orders wrong once or twice. On one occasion i did not get my food that i ordered. When i went to inquire the lady that served me said that she didnt realise that i ordered. But she was very apologetic. The room that i stayed in could have been cleaned better. The soap in the dish was soft and melted. I found this off putting to use so we never used it. We just used our own to wash our hands. The wash sink could have been cleaned daily. There was dirt on the bathroom door inside and outside. The sofa in our room had stains on it. The skirting had dust on it. We had asked for an iron and had to wait about 4 days but we got it in the end. The wifi was terrible. Whenever i went to reception the staff connected wifi but when i went to my room i couldnt get it and also couldnt get it on the beach just outside the restaurant. On the whole for how much we payed I would stay there again if the cleanliness and wifi availability improved. The reception staff and security staff were very polite and welcoming.

Staff very friendly and efficient and the place clean and tidy

Beachfront bar and restaurant excellent staff very friendly and attentive but made the mistake to stay in a superior room in the block they call stones very dated the block stairs and landings filthy all our stay and the noise terrible from the bar down the rd until 5am tried to move rooms but wanted over £700 stayed out but checked out a day early to get some kip

Bra vistelse, dock lite underhållning på kvällarna

Clean rooms, enough space for 2 people.Friendly staff. Lovely atmosphere. My third time staying there and will be returning 😊🏝️

The hotel was very good, i thought it was the best I have stayed in. Your staff make it that way, they should and deserve better terms and conditions. Pay them a retainer when you close for the rainy season. Look after your staff.

Long walk to room and very noisy due to construction.

Air conditioning a paid option?!? And this is not disclosed until after check in? And wifi never worked so without phone in room, no communication with front desk. Oh, and no soap at all, much less any other bathroom product. Taken to very warm villa and dropped off without any explanation of anything. AC would not come on. Had to access a remote, unsecured wifi network to WhatsApp front desk because hotel’s wifi for this villa never worked for either of us. Once connected to front desk, was informed that AC was a paid upgrade!! Never heard of such a thing and certainly a BAD BUSINESS PRACTICE!! Agreed to pay extra, so maintenance man sent who actually removed and rewired the electrical box, while I held my phone light to help him because the lights also went out. AC finally on. Did I mention NO SOAP ANYWHERE? We’ve travelled extensively and this is one of THE WORST lodging experiences ever!! NOT RECOMMENDED because AC as an option without informing a guest is absurd!! Did I mention no soap anywhere?

I was totally pleased with everything

Bra hotell med trevlig och hjälpsam personal. Tyvärr dåligt Wi-Fi och hårda sängar, men det är i princip det enda vi har att klaga på. Skulle gärna återkomma.

This was an exciting place to stay! The beach is right there. The pool was lovely and the grounds were well kept (and often had monkeys and tons of birds.) The location was perfect. The staff was wonderful and we really loved having our villa to come home to after a day of exploring. You can hire a driver right at the hotel to take you around the city or beyond.