Pool was great, staff goes above and beyond to meet your needs. Beach Las Flores is a 3 min walk away.

El desayuno estaba muy rico, pero las instalaciones estaban sucias. La piscina se veía opaca y además encontramos un alacrán en la habitación, solicitamos ayuda y nadie nos contestó. Cuidado si llevan perros

The staff was super helpful and accommodating

Ñ

I did not stay at the hotel. Due to a health situation, I was unable to travel and contacted the hotel to ask if a family member could use the two nights in my place, or if I could receive a credit for future use. Their only response was to contact the agency through which I made the reservation. The agency, in turn, told me to contact the hotel. I had a different reservation at a nearby hotel, and they had no issue issuing a credit under my name since I couldn’t make it. Alma Azul, however, has horrible customer service. I did not stay at Alma Azul not by choice, but given this experience with such a poor customer service and lack of care of guest, I would never try again to stay there. Outrageous.

Location, facilities, and infrastructure

Limpieza, tranquilidad del lugar, personal amable

Todo estuvo muy bien y fue muy grata la estadia

Friendly professional staff

Awesome staff 11/10 good breakfast and I would recommend the food 100% very clean and friendly

Everything was fine. Clean room, nice and friendly staff, delicious food. Breakfast variety changed every day, but always eggs. Only a variety of fresh fruits and juices we've been missing. Nice cocktails and free water. Short walk to the spacious beach Playa las flores which is good for swimming. From the balcony you can watch a lot of birds.We would like to come back again.

Staff was very friendly. Room was very clean. Was able to get a good nights sleep.. except for the birds tapping in the windows early morning lol. Breakfast included was good as well. Overall the stay was awesome! Very close to the center of El Cuco. Will definitely come back.

Yes Breakfast

Everyone was so welcoming and accommodating. I was wi the my family an enjoyed the property pool and overall area

Atendimento excelente! Equipe sempre simpática e disposta. Lugar tranquilo e aconchegante.

It said free breakfast but there was no food!!!

He was OK

Excelente

It was peaceful, serene and quiet. I loved the atmosphere all around of all the trees and vegetation.

It was an okay stay definitely lots of stairs the rooms are outdated but not horrible