Rating & Review Keseluruhan Adults Only Club at Lopesan Costa Bávaro - All Inclusive

Customer front service was horrible!!! But restaurants employess were great!

It’s was a nice get away.

Not sure if there has been a change in management but this hotel is definitely not 5 star management. The hotel itself is beautiful but very poorly managed. When we first arrived they told us they didn’t have our room that we booked and paid for for our honeymoon and How do you overbook rooms that are paid for? The room was booked far in advance. We talked to management and they offered us late checkout as a solution. We wasted 4 hours dealing w this situation and management was not even remorseful regarding the situation. We had to switch rooms and waste more time repacking and moving. Besides that the room we checked into was a swim up suite that had underwear and trash on the ledge. I notified staff and it’s still there. The hotel is at full capacity and the service is subpar. Food runs out, they don’t have enough people at the food stations to keep up w the guests. There is often no seating for beach chairs or pool chairs with people reserving the chairs for hours without use. If you are not a “unique guest” they treat you like a second class citizen. On our first day the beach was taken over by the locals playing soccer in undershirts. It’s just not expected from a 5 star resort. There’s only one towel station for the whole hotel and it’s far from The adult pool and the beach? How does that make sense. You have to walk far to get a towel and then walk back to your chair? Why wouldn’t you have a towel station by the pools and beach? I have stayed at many 5

The property was spotless & and beautiful! Staff friendly and very helpfull Food, well... not so much. Some very good, some not so good.

This hotel was beautiful. However it is not an adults only property and is mixed in with the family portion of the hotel. The check in was not easy and took close to 30 minutes

The property is beautiful but everything is far from the adult area. And the hallways definitely need more light.

I loved the Swim Up pool option we selected for our room. This was a definite game changer!

I understand this is just my experience and others may have had a worst or better experience but no exaggeration or fluff, this is a honest review! On a scale from 1-5, rating the most important things an all-inclusive should have (in my opinion) WiFi - 2 TV Services - 1 Lopesan App - 2 Staff Service - 3 Food/drink - 3 Amenities - 5 Property Landscape- 5 Room Cleanliness - 4 Property Cleanliness - 4 Property & Rooms: I stayed in the adults only section (not Unique) a King swim- up room. It was quiet and private and there weren’t any kids, however others may pass through the hallways as the hotel has many openings to enter and exit from. The rooms are adequately decorated and were clean. Shower was really nice! Lots of storage and a fully stocked refrigerator! We did encounter some bugs in the room. We had no iron, had to request one, and that one didn’t fully work. We didn’t experience the dampness smell in our room that other posters experienced but we did smell it in the hallways, however it wasn’t overwhelming. The hotel is HUGE- the property grounds are simply beautiful, and mostly clean, any trash in the public areas are from careless guests that’s too lazy to put their stuff in the trash! In terms of beauty, Lopesan is one of the best I’ve seen and a great atmosphere to take great photos! It’s right on the beach, and we found that there was plenty of seating on the beach and we didn’t get there early. The infinity pool, get

The property was excellent. But the real charm is the staff. Edgar Dose and Elvis Reyes went above and beyond to make our stay an excellent one. They really made my Wife feel special on her birthday. I highligly recommend this hotel for everyone looking for a great place to relax wtih excellent staff service.

The resort was nice and had a lot of amenities. The staff were not the friendliest. There were too many boats out front to enjoy the view of ocean. Too many peddlers begging for purchases. They wanted $260 for a picture with a lizard and 2 parrots. The restaurants were nice and food was good. Got sick on the crab salad.

We booked adults only which included VIP check in and a free bottle of wine with our stay. They didn’t have enough workers for VIP check in for us so we waited in line with everyone else, and when we called about the free bottle of wine they stated they would send it up and never did. We also had to complain about the first room we were put in due to tiny aunts everywhere and the floor had old paint chips and nails in the corners. They moved us to another room. Both rooms had a very very musty smell though. The resort was very nice though and the food was decent for an all inclusive

I didn't like that it was not an all adult inclusive and it was too much walking everything seemed so far away

Staff is curt and sometimes even rude

Excellent

Great food.

This was like one of the worst resorts I stayed at I felt almost discriminated against the service was terrible everything is extremely far from each other there’s soliciting allowed all over the hotel and they harass you food was mid the restaurants are booked so you can’t book people were rude and unhelpful and everything is a upcharge defeating the purpose of all inclusive

Resort was clean, luxurious and had many options for bars and restaurants. Staff was top notch friendly

Excellent property. Only request will be for allowing guests to make reservations at the restaurants on first night. Allowing buffet only for a short stay is not desirable.

Thoroughly enjoyed our stay on this property!

Nice property, but service was zero and food was very subpar. Expected more from this quality resort. Also, adults only means they have one little pool and that’s it! Buildings are not segregated by families and adults only. We paid for a swim out room, only to have small kids snorkeling in our pool. Very disappointing!