Rating & Review Keseluruhan Village Hotel Basingstoke

The best thing about this property was the staff, all were great, but one Zara was exceptional. Zara made our stay and others in my extended families stay notable. She took care of us from check-in to check-out, especially my grandnieces with special treats. Listen up Village Hotel Management, you have a gem in Zara and her customer service skills and empathy for guests should be taught to all staff. On this trip I stayed in six hotels from London to Paris to Amsterdam, but I can say that the Village Hotel stay was the second to none because of Zara.

I took my 13yr old granddaughter away for 2nights ,the hotel was amazing very modern just what a teenager wonts ,we had a brilliant time the pool , jacuzzi& stream room where brilliant lovely and clean and very friendly couldn’t do enough for you. What’s her name?we give a big shout out to Zara who was on reception what a lovely kind & friendly lady she even gave us a free drink to take away with us overall it was outstanding

Part of a three day business trip.

We have stayed here twice and loved it both times. Lovely modern, clean rooms. Great facilities. Very spacious, well equipped gym. Swimming pool, sauna, steam room and jacuzzi. Great bar and restaurant. Starbucks on site. Ample parking. Super friendly staff throughout. Highly recommended this amazing hotel!!

The room was spacious liked the bathroom there was the usual banging of the doors and could hear the gym on the floor below but no noisy guests. My only complaint was that all the ev charging points were not operating which was very inconvenient

The room 406. Frost bathroom door please. Shower needs non slip surface plus a grab handle. A door on the shower, water everywhere. Loved the magnifying mirror over wash hand basin. All staff polite, helpful and patient.

All good

Very good price and very beautiful hotel. Recommend to others also been a big hit so will stay more often

Amazing

Lovely staff, excellent facilities. Nothing too much trouble, very good food.

Really great price for a decent overnight stay. Terrible pillows and quite a lot of noise which made it tricky to sleep. Amazing pool and facilities and staff really friendly and attentive. Restaurant food really awful for GF and drinks quite expensive, staff very polite and attentive however.

It was very nice overall despite of a minor problem in the air condition in my room . But the staff especially the lady who I have spoken to on Saturday night ( 26/04/25) she was very helpful and considerate. Will definitely come back to this gorgeous hotel. Will probably my choice of hotel in Basingstoke . The gym and pool and sauna are very clean , smell clean and tidy. Deserving of a 5 star rate….

Nice modern hotel Lovely food Clean room

Great hotel with a good breakfast that didn't taste cheap like some. Rooms are unique as bathroom area is not totally separate but they have privacy glass. Hotel does get a bit busy down in the sports bar but again we found the food pretty decent. Check in and out was hassle free. Car park is decent size. Did not see anything in walking distance but was only staying the one night. Does have a starbucks on site also.

The hotel is located a short walk from Baz city Center. All you need to do is follow Basing View to get to festival place. The hotel is very quiet inside, even though it’s next to a railway which I’ve never heard from my room. I like the fact that all the rooms have window windows that can be slightly opened so you can get some fresh air in the room. The air-conditioning works very effectively and you seem to get an air conditioning unit in the room which you set your individual temperature requirements. The staff are very friendly check-in that you can quite easily do it yourself. If you stay at this hotel Friday and arrive after 5 PM there is no requirement for you to pay for parking which is a bonus. The food served from the bar is very reasonable for the quality and taste however, I recommend you take the food to your room to avoid the tray delivery charge (this is the hotel charging you to deliver the food you just ordered) You will also find a Starbucks on site which is quite handy for your morning requirements of coffee and they do a very good Oatmeal. This car park is quite large, but sections of it are regularly closed off, and it can sometimes be hard to find a space, especially if you check in later because it has the Villahe Gym - so it’s full of all the people going to the gym. There are no designated hotel guest parking spaces.

I asked for early check in but didn’t hear back from anyone, so I arrived at 3pm to find early check in had been added without telling me, so I was almost charged for it. Thankfully the person who helped me check in removed it for me. The room was pretty good but the shower head fell off the hose and absolutely drenched me and the whole shower area

What a great find. Will be staying here again. Great staff, great atmosphere and modern rooms well presented.

Overall a great stay, no issues.

Perfect

Excellent room, check in could be easier as had to fill in all my details again, unsure why this was. Insisting I log my card to take charges should be an option, not mandatory.